49494cf1a7
Data model inspired by Odoo OCA Field Service + Salesforce FS patterns. Adapted for small ISP/telecom (Gigafibre) running ERPNext. Doctypes: Service Location, Service Equipment, Service Subscription + child tables for equipment history, checklists, photos, materials + extended Dispatch Job with customer/location/equipment links Docs: architecture overview, tech stack, auth flow, industry comparison, roadmap Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
45 lines
1.6 KiB
Markdown
45 lines
1.6 KiB
Markdown
# Gigafibre FSM — Roadmap
|
|
|
|
## Phase 1 — Foundation (Done)
|
|
- [x] Dispatch PWA with timeline, drag-drop, map
|
|
- [x] GPS tracking (Traccar hybrid REST + WebSocket)
|
|
- [x] Tech CRUD in GPS modal
|
|
- [x] Authentik SSO (forwardAuth) for all apps
|
|
- [x] ERPNext API proxy (same-origin)
|
|
- [x] FSM doctypes: Service Location, Equipment, Subscription
|
|
|
|
## Phase 2 — PWA Integration
|
|
- [ ] Customer/Location picker in job creation modal
|
|
- [ ] Equipment scanner (barcode via camera API)
|
|
- [ ] Checklist UI on job detail panel
|
|
- [ ] Photo capture with annotations
|
|
- [ ] Customer signature pad (HTML Canvas)
|
|
- [ ] Time tracking (start/pause/stop on job)
|
|
- [ ] Offline-first with IndexedDB sync
|
|
|
|
## Phase 3 — Workflows & Automation
|
|
- [ ] Issue → Dispatch Job (server script)
|
|
- [ ] Job completion → equipment status update
|
|
- [ ] Job completion → close helpdesk ticket
|
|
- [ ] Equipment swap → inventory move log
|
|
- [ ] Twilio SMS notifications (tech + customer)
|
|
- [ ] n8n workflows for escalation rules
|
|
- [ ] SLA tracking on subscriptions
|
|
|
|
## Phase 4 — Customer Portal
|
|
- [ ] Customer-facing web app (service status)
|
|
- [ ] Online appointment booking
|
|
- [ ] Real-time tech tracking ("On my way" SMS)
|
|
- [ ] Invoice/payment history
|
|
- [ ] Equipment list per location
|
|
- [ ] Service request submission
|
|
|
|
## Phase 5 — Advanced Features
|
|
- [ ] Van stock inventory per technician
|
|
- [ ] Part usage → auto-reorder
|
|
- [ ] Multi-day project tracking (fiber builds)
|
|
- [ ] Tech performance dashboards
|
|
- [ ] Revenue analytics (MRR, churn, ARPU)
|
|
- [ ] Preventive maintenance scheduling
|
|
- [ ] White-label mobile app for techs
|