model ticket {
  id               BigInt   @id @default(autoincrement()) @db.UnsignedBigInt
  ost_id           Int?     @db.UnsignedInt
  parent           BigInt   @default(0)
  account_id       BigInt?
  delivery_id      BigInt   @default(0)
  bon_id           Int?     @db.UnsignedInt
  subject          String?  @db.VarChar(256)
  dept_id          Int?
  open_by          Int      @default(1)
  email_from       String   @db.VarChar(128)
  assign_to        Int      @default(0)
  status           String   @default(dbgenerated("(open)")) @db.VarChar(32)
  due_date         BigInt   @default(0)
  due_time         String   @default(dbgenerated("(day)")) @db.VarChar(8)
  date_create      BigInt?
  last_update      BigInt?
  date_closed      String   @default(dbgenerated("()")) @db.VarChar(16)
  pending_to_open  BigInt   @default(0) @db.UnsignedBigInt
  waiting_for      BigInt?  @db.UnsignedBigInt
  lock_name        String   @db.VarChar(64)
  public           Boolean? @default(false)
  priority         Int      @default(2) @db.TinyInt
  install_success  Int      @default(0) @db.TinyInt
  wizard           String?  @db.Text
  wizard_fibre     String?  @db.VarChar(64)
  important        Int      @default(0) @db.TinyInt
  followed_by      String   @db.Text
  participant      String   @db.Text
  update_timestamp DateTime @default(now()) @db.Timestamp(0)
  closed_by        Int      @default(0) @db.UnsignedInt

  @@index([account_id], map: "account_id")
  @@index([assign_to], map: "assign_to")
  @@index([dept_id], map: "dept_id")
}

model ticket_calendar_lock {
  id          Int      @id @default(autoincrement()) @db.UnsignedInt
  date_lock   BigInt   @default(0) @db.UnsignedBigInt
  dept_id     Int      @default(12) @db.UnsignedInt
  nb_install  Int      @default(0) @db.UnsignedSmallInt
  create_by   Int      @db.UnsignedInt
  update_by   Int      @db.UnsignedInt
  last_update DateTime @default(now()) @db.Timestamp(0)

  @@unique([date_lock, dept_id], map: "date_dept")
}

model ticket_calendar_staff_lock {
  id       Int    @id @default(autoincrement()) @db.UnsignedInt
  date     BigInt
  staff_id Int    @db.UnsignedInt
}

model ticket_conge {
  id         Int    @id @default(autoincrement()) @db.UnsignedInt
  account_id Int    @db.UnsignedInt
  name       String @db.VarChar(128)
  date       BigInt @db.UnsignedBigInt
  desc       String @db.VarChar(255)
  ticket_id  Int?   @db.UnsignedInt

  @@index([account_id], map: "account_id")
}

model ticket_dept {
  id             Int     @id @default(autoincrement()) @db.UnsignedInt
  parent         Int     @default(0)
  name           String  @unique(map: "name") @default(dbgenerated("()")) @db.VarChar(32)
  hasChild       Int     @default(0) @db.SmallInt
  email          String  @db.VarChar(64)
  manager_id     Int     @default(0) @db.UnsignedInt
  member_only    Boolean @default(false)
  protected      Boolean @default(false)
  default_staff  Int     @default(0) @db.UnsignedInt
  default_follow String  @default(dbgenerated("(0)")) @db.VarChar(64)
}

model ticket_msg {
  id               BigInt   @id @default(autoincrement()) @db.UnsignedBigInt
  ticket_id        BigInt
  staff_id         BigInt   @default(0)
  msg              String?  @db.MediumText
  date_orig        BigInt?
  unread_csv       String   @db.MediumText
  public           Boolean? @default(false)
  important        Int      @default(0) @db.TinyInt
  update_timestamp DateTime @default(now()) @db.Timestamp(0)

  @@index([staff_id], map: "staff_id")
  @@index([ticket_id], map: "ticket_id")
}

model ticket_template {
  id       Int    @id @default(autoincrement()) @db.UnsignedInt
  name     String @db.VarChar(128)
  template String @db.Text
}