Gigafibre Field Service Management - ERPNext doctypes, dispatch app, architecture docs
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louispaulb 6761c9e05a feat(dispatch): ledger historique d assignation par tech (ops_tech_ticket_history)
Reconstruit la timeline complete d assignation des tickets depuis le CHANGE LOG
osTicket (ticket_msg: 'assign... change de X a Y') vers une table plate dans la
PG ERPNext (a cote de tabDispatch Job/tabIssue), incluant les tickets fermes.

- techHistoryBackfill(): scan watermarke borne de ticket_msg (I/O previsible),
  parse + mapping nom->staff->TECH-<id>, upsert idempotent. Backfill initial + tick
  incremental (un seul chemin) -> capte les nouveaux changements (les notres ET ceux de F).
- techHistory({tech}): rapport par tech (detail) ou recap tous techs.
- Routes: GET /dispatch/legacy-sync/tech-history[?tech=], GET|POST .../tech-history/backfill.
- Tick live planifie dans startSync (LEGACY_TECH_HISTORY, defaut on; LEGACY_TECH_HISTORY_MIN=15).
- Detecte 'de Tech Targo a <tech>' = sortie du pool vers un tech (from_pool).

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-07-16 11:58:03 -04:00
.gitea/workflows feat(field-tech): app Capacitor native (geofence Transistorsoft + scan MLKit) + CI 2026-06-08 19:47:27 -04:00
apps fix(planif): Suggérer = jobs DUS le jour sélectionné · jour partagé entre vues (session) · quarts brouillon reflétés au calendrier mois 2026-07-14 22:17:12 -04:00
docs refactor(planif): désencombrer l'en-tête selon UX_REFACTORING_PROMPT (PL1/PL2/PL4/PL5/PL6) 2026-07-14 20:56:34 -04:00
erpnext feat(fsm): platform build — comms UI, F→ERPNext sync/billing, roster, campaigns, network, reports 2026-06-15 06:12:12 -04:00
patches chore(ops): install frappe_pg + version-control the post-install patch 2026-05-21 15:15:31 -04:00
scripts tickets: distinguer par département + technicien assigné ; réponse courriel = Received 2026-07-07 08:50:01 -04:00
services feat(dispatch): ledger historique d assignation par tech (ops_tech_ticket_history) 2026-07-16 11:58:03 -04:00
.gitignore security: harden payments/hub auth + remove leaked ERPNext token from source 2026-06-16 06:17:17 -04:00
README.md docs: fix DocuSeal hostname (sign.gigafibre.ca, not docs.gigafibre.ca) 2026-05-08 09:25:29 -04:00

Gigafibre FSM

Gigafibre FSM is the operations platform for Gigafibre (consumer brand of TARGO Internet), a fiber ISP in Quebec. It replaces a legacy PHP/MariaDB billing system with ERPNext v16 + Vue 3/Quasar apps for ops, dispatch, field service, and customer self-service.

Repository Structure

gigafibre-fsm/
  apps/
    ops/           Targo Ops -- main operations PWA (Vue 3 / Quasar v2)
    field/         Targo Field -- mobile app for technicians
    client/        Gigafibre Portal -- customer self-service
    website/       www.gigafibre.ca -- marketing site (React / Vite / Tailwind)
    portal/        Customer portal deploy configs
  services/
    targo-hub/     Node.js API gateway (ERPNext, GenieACS, Twilio, Traccar)
    modem-bridge/  SNMP/TR-069 bridge for CPE diagnostics
    legacy-db/     Legacy MariaDB read-only access
    docuseal/      Document signing service
  erpnext/         Custom doctype setup scripts (setup_fsm_doctypes.py)
  scripts/
    migration/     51 Python scripts for legacy-to-ERPNext data migration
    bulk_submit.py, fix_ple_*.py/sh -- PostgreSQL patches, bulk ops
  docs/            Architecture, infrastructure, migration, strategy docs
  docker/          Docker compose fragments
  patches/         ERPNext patches

Architecture

           Internet
              |
    96.125.196.67 (Proxmox VM, Ubuntu 24.04, Docker)
              |
        Traefik v2.11 (TLS via Let's Encrypt)
              |
   +----------+----------+----------+----------+----------+
   |          |          |          |          |          |
ERPNext    Ops PWA   Authentik    n8n     Website    DocuSeal
erp.       erp.      auth.       n8n.    www.       docs.
gigafibre  gigafibre  targo.ca    giga    giga       gigafibre
.ca        .ca/ops/   id.giga     fibre   fibre      .ca
                      fibre.ca    .ca     .ca
              |
         targo-hub (API gateway, msg.gigafibre.ca)
              |
   +----------+----------+----------+----------+
   |          |          |          |          |
GenieACS   Twilio     Mailjet   Stripe   Traccar
(TR-069)   (SMS)      (email)   ($)      (GPS)
              |
       modem-bridge (SNMP / TR-069 deep-dive for TP-Link)

Services & Dependencies

Service URL Stack Purpose
ERPNext erp.gigafibre.ca Frappe v16, PostgreSQL ERP / billing / ticketing — Source of Truth
Ops SPA erp.gigafibre.ca/ops/ Vue 3, Quasar v2, Pinia Internal operations app (dispatch, clients, settings)
targo-hub msg.gigafibre.ca Node.js 20, Express API gateway: SMS, SSE, AI, OAuth admin, Stripe webhooks, Traccar proxy
modem-bridge internal Node.js, Playwright TR-181 deep-dive for TP-Link XX230v / Deco mesh
Authentik (staff) auth.targo.ca Python, PostgreSQL SSO for ops + n8n + Gitea + ERPNext OAuth provider
Authentik (clients) id.gigafibre.ca Python, PostgreSQL SSO for customer-facing portals
n8n n8n.gigafibre.ca Node.js Workflow automation (campaigns, SMS, email)
Traefik Go Reverse proxy, TLS, forwardAuth middleware
Website www.gigafibre.ca React, Vite, Tailwind Marketing site + address API
DocuSeal sign.gigafibre.ca Ruby on Rails Contract e-signature
GenieACS (external) Node.js, MongoDB TR-069 ACS for ONT/router fleet
Traccar (external) Java GPS tracking for techs

ERPNext Custom Doctypes

Doctype ID Pattern Purpose
Service Location LOC-##### Customer premises (address, GPS, OLT port, network config)
Service Equipment EQP-##### Deployed hardware (ONT, router, TV box -- serial, MAC, IP)
Service Subscription SUB-##### Active service plans (speed, price, billing, RADIUS)
Dispatch Job DJ-##### Work orders with equipment, materials, checklist, photos, signature
Dispatch Technician DT-##### Tech profiles with GPS (Traccar), skills, color coding
Dispatch Tag -- Skill/service/region tags with levels (Fibre, TV, Telephonie, etc.)

Key Custom Fields

Doctype Custom Fields
Customer legacy_account_id, legacy_customer_id, ppa_enabled, stripe_id
Item legacy_product_id, download_speed, upload_speed, olt_profile
Subscription radius_user, radius_pwd, legacy_service_id
Issue legacy_ticket_id, assigned_staff, issue_type, is_important, service_location

Tech Stack

Frontend: Vue 3, Quasar v2, Pinia, Vite, Mapbox GL JS Backend: ERPNext v16 / Frappe (Python), PostgreSQL, Node.js (targo-hub) Infra: Docker, Traefik v2.11, Authentik SSO, Proxmox Integrations: Twilio (SMS), Mailjet (email), Stripe (payments), Traccar (GPS), GenieACS (TR-069), Gemini 2.5 Flash via targo-hub (vision/OCR — see docs/features/vision-ocr.md)

Data Volumes (migrated from legacy)

Entity Volume
Customers 6,667 (active + terminated)
Subscriptions 21,876 (with RADIUS credentials)
Sales Invoices 115,000+
Payments 99,000+ (with invoice references)
Tickets (Issues) 242,000+ (parent/child hierarchy)
Ticket Messages 784,000+
Devices 7,600+ (ONT, router, TV box)
Service Locations ~17,000

Development

# Ops app
cd apps/ops && npm install && npx quasar dev

# Website
cd apps/website && npm install && npm run dev

# targo-hub
cd services/targo-hub && npm install && npm run dev

# Deploy ops to production
cd apps/ops && bash deploy.sh

Auth Pattern

Two parallel Authentik instances — not a migration in progress:

  • auth.targo.ca — staff-facing. Protects /ops/, n8n, Gitea, the hub admin endpoints. Also acts as the OAuth provider for ERPNext sign-in. Lives on the prod box at /opt/authentik (managed by Targo's IT team).
  • id.gigafibre.ca — customer-facing. Protects the client portal. Lives at /opt/authentik-client on the prod box.

Staff apps go through Traefik forwardAuth → Authentik outpost → cookie. The ops SPA reads X-Authentik-Email from the proxied header to identify the user, then maps Authentik groups to the in-app capability set (useUserGroups.js). All ERPNext API calls from targo-hub use Authorization: token <ERP_SERVICE_TOKEN> (Bearer from .env).

New users are added via ops Settings → Utilisateurs → "Inviter" which hits POST /auth/users on the hub. The hub creates the Authentik user, sets a temporary password, emails it via Mailjet, and creates the matching ERPNext System User in one round-trip. See docs/SETUP.md §6.

Documentation

Start at docs/README.md — it indexes every doc with a "I want to…" intent table. Quick map:

Area Entry point
Plan & live module URLs docs/roadmap.md
System architecture (services, Docker, SSO) docs/architecture/overview.md
ERPNext data model + customer flows docs/architecture/data-model.md
Frontend patterns (Vue/Quasar/Pinia) docs/architecture/app-design.md
Billing, Stripe, invoices docs/features/billing-payments.md
CPE / modems / ONTs / TR-069 docs/features/cpe-management.md
Scanner / OCR / Gemini pipeline docs/features/vision-ocr.md
Agent flows (Flow Template) docs/features/flow-editor.md
Wizard SKU vs legacy audit docs/reference/erpnext-item-diff.md
Historical snapshots & migration logs docs/archive/