3d65b994e5
- PHP ops_reassign.php : action `close` (single) + `batch_close` (N tickets en 1 connexion → efficace) ; close = status=closed + date_closed + closed_by=acteur Authentik + réouverture enfants waiting_for + log. - Hub : closeTicketLegacy + batchCloseLegacy + routes POST close-ticket / batch-close (marque Dispatch Job Completed). - Ops : bouton « Fermer ce ticket » (fil du panneau) ; « Fermer (N) » sur la sélection (fermeture en lot) ; tri ASC/DESC du panneau (toggle, surtout pour la date). Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
113 lines
8.2 KiB
JavaScript
113 lines
8.2 KiB
JavaScript
/**
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* Roster (Planification) API — appelle targo-hub /roster/*.
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* Le backend lit les techs/modèles/besoins dans ERPNext facturation et appelle
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* le solveur OR-Tools. Voir services/targo-hub/lib/roster.js.
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*/
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import { HUB_URL as HUB } from 'src/config/hub'
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async function jget (path) {
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const r = await fetch(HUB + path)
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if (!r.ok) throw new Error('Roster API ' + r.status)
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return r.json()
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}
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async function jpost (path, body) {
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const r = await fetch(HUB + path, {
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method: 'POST',
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headers: { 'Content-Type': 'application/json' },
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body: JSON.stringify(body || {}),
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})
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if (!r.ok) throw new Error('Roster API ' + r.status)
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return r.json()
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}
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async function jput (path, body) {
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const r = await fetch(HUB + path, { method: 'PUT', headers: { 'Content-Type': 'application/json' }, body: JSON.stringify(body || {}) })
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if (!r.ok) throw new Error('Roster API ' + r.status)
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return r.json()
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}
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export const listTechnicians = () => jget('/roster/technicians')
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export const listTemplates = () => jget('/roster/templates')
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export const createTemplate = (t) => jpost('/roster/templates', t)
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export const listRequirements = (start, days = 7) => jget(`/roster/requirements?start=${start}&days=${days}`)
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export const createRequirement = (r) => jpost('/roster/requirements', r)
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export const listAssignments = (start, days = 7) => jget(`/roster/assignments?start=${start}&days=${days}`)
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export const getCoverage = (start, days = 7) => jget(`/roster/coverage?start=${start}&days=${days}`)
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export const getStats = (start, days = 7) => jget(`/roster/stats?start=${start}&days=${days}`)
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export const getOccupancy = (start, days = 7) => jget(`/roster/occupancy?start=${start}&days=${days}`)
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export const getAbsences = (start, days = 7) => jget(`/roster/absences?start=${start}&days=${days}`)
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export const applyGardeHorizon = (start, weeks, assignments, shifts) => jpost('/roster/garde/apply', { start, weeks, assignments, shifts })
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export const setAbsence = (tech, date, type, remove) => jpost('/roster/absence/set', { tech, date, type, remove })
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export const generate = (start, days = 7, weights) => jpost('/roster/generate', { start, days, weights })
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export const publish = (assignments) => jpost('/roster/publish', { assignments })
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export const publishWeek = (start, days, assignments, notify) => jpost('/roster/publish-week', { start, days, assignments, notify })
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export const updateTemplate = (name, patch) => jput('/roster/template/' + encodeURIComponent(name), patch)
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// ── Copilote (Gemini Flash) + politique de reprise ──
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export const askAssistant = (message, history) => jpost('/roster/assistant', { message, history })
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export const getPolicy = () => jget('/roster/policy')
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export const savePolicy = (policy) => jpost('/roster/policy', policy)
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export async function deleteShiftTemplate (name) {
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const r = await fetch(HUB + '/roster/template/' + encodeURIComponent(name), { method: 'DELETE' })
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if (!r.ok) throw new Error('Suppression modèle: ' + r.status)
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return r.json()
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}
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export const bulkRequirements = (requirements) => jpost('/roster/requirements/bulk', { requirements })
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export const clearRequirements = (start, days = 7) => jpost('/roster/requirements/clear', { start, days })
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export async function deleteAssignment (name) {
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const r = await fetch(HUB + '/roster/assignment/' + encodeURIComponent(name), { method: 'DELETE' })
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if (!r.ok) throw new Error('Suppression échouée: ' + r.status)
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return r.json()
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}
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export const listAvailability = (status) => jget('/roster/availability' + (status ? '?status=' + encodeURIComponent(status) : ''))
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export const requestAvailability = (a) => jpost('/roster/availability', a)
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export const approveAvailability = (name, body) => jpost('/roster/availability/' + encodeURIComponent(name) + '/approve', body || {})
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export const pauseTechnician = (id, paused, reason) => jpost(`/roster/technician/${encodeURIComponent(id)}/pause`, { paused, reason })
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export const setTechEfficiency = (id, efficiency) => jpost(`/roster/technician/${encodeURIComponent(id)}/efficiency`, { efficiency })
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export const setTechCost = (id, body) => jpost(`/roster/technician/${encodeURIComponent(id)}/cost`, body)
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export const setTechSkills = (id, skills, skillLevels, skillEff) => { const body = { skills }; if (skillLevels !== undefined) body.skill_levels = skillLevels; if (skillEff !== undefined) body.skill_eff = skillEff; return jpost(`/roster/technician/${encodeURIComponent(id)}/skills`, body) }
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// ── Prise de RDV ──
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export const bookJobs = () => jget('/roster/book/jobs')
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// Méta de l'éditeur type→compétence : { service_types, skills, skill_by_type }
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export const bookMeta = () => jget('/roster/book/meta')
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export const bookSlots = (p) => jget('/roster/book/slots?' + new URLSearchParams(p).toString())
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export const bookFit = (body) => jpost('/roster/book/fit', body)
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export const bookConfirm = (body) => jpost('/roster/book/confirm', body)
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// Hold temporaire d'une fenêtre (agent qui sélectionne) — { date, start, minutes } ou { date, start, release:true }
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export const bookHold = (body) => jpost('/roster/book/hold', body)
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// Lien client (token) pour un job → { token, url }
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export const bookLink = (job) => jpost('/roster/book/link', { job })
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// File « À recontacter » (jobs À reporter)
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export const jobsToReschedule = () => jget('/roster/jobs-to-reschedule')
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// Impact d'un retrait de compétence : jobs assignés exigeant cette compétence
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export const skillImpact = (tech, skill) => jget('/roster/skill-impact?tech=' + encodeURIComponent(tech) + '&skill=' + encodeURIComponent(skill))
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// Impact d'une absence : jobs assignés au tech sur ces dates (CSV)
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export const absenceImpact = (tech, dates) => jget('/roster/absence-impact?tech=' + encodeURIComponent(tech) + '&dates=' + encodeURIComponent((dates || []).join(',')))
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// Redistribuer ces jobs : mode 'auto' (re-match) ou 'requeue' (À recontacter)
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export const redistributeSkillJobs = (jobs, skill, mode) => jpost('/roster/skill-impact/redistribute', { jobs, skill, mode })
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// Candidats classés pour reprendre un job (techs qualifiés + libres au créneau)
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export const jobCandidates = (job, exclude) => jget('/roster/job-candidates?job=' + encodeURIComponent(job) + '&exclude=' + encodeURIComponent(exclude || ''))
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// Plan explicite : [{ job, tech } | { job, requeue:true }]
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export const redistributePlan = (plan) => jpost('/roster/skill-impact/redistribute', { plan })
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// Jobs non assignés (+ groupe/dépendances) pour le panneau glisser-déposer
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export const unassignedJobs = () => jget('/roster/unassigned-jobs')
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// Write-back legacy : aperçu (0 écriture) puis application (réassigne ticket.assign_to au tech dans osTicket)
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export const pushLegacyPreview = () => jget('/dispatch/legacy-sync/push-assignments')
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export const pushLegacyApply = () => jpost('/dispatch/legacy-sync/push-assignments', {})
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// Fil complet d'un ticket legacy (osTicket) : messages + réponses, pour l'expand au clic
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export const ticketThread = (id) => jget('/dispatch/legacy-sync/ticket-thread?id=' + encodeURIComponent(id))
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// Fermer un ticket dans le legacy (status=closed + date_closed + closed_by=acteur + réouverture enfants)
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export const closeLegacyTicket = (ticket) => jpost('/dispatch/legacy-sync/close-ticket?ticket=' + encodeURIComponent(ticket), {})
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// Fermeture EN LOT (1 appel pour N tickets) — efficace
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export const batchCloseLegacy = (ids) => jpost('/dispatch/legacy-sync/batch-close?tickets=' + encodeURIComponent(ids.join(',')), {})
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// Assigner un job à un tech (date = case déposée)
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export const assignJob = (job, tech, date) => jpost('/roster/assign-job', { job, tech, date })
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// Fil complet d'un ticket legacy (description + commentaires/réponses des collaborateurs) — read-only
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export const legacyTicketThread = (id) => jget('/dispatch/legacy-sync/ticket-thread?id=' + encodeURIComponent(id))
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// Réordonner / re-prioriser les jobs d'un tech×jour : updates = [{ job, route_order, priority? }]
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export const reorderJobs = (updates) => jpost('/roster/reorder-jobs', { updates })
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// Retirer un job d'un tech (retour au pool non assigné)
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export const unassignJobRoster = (job) => jpost('/roster/unassign-job', { job })
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// Aviser le client d'un report : désassigne + SMS lien /book — { job, phone?, message? }
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export const notifyReschedule = (body) => jpost('/roster/job/notify-reschedule', body)
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