320655b0a0
- Remove apps/dispatch/ (100% replaced by ops dispatch module, unmaintained) - Commit services/targo-hub/lib/ (24 modules, 6290 lines — was never tracked) - Commit services/docuseal + services/legacy-db docker-compose configs - Extract client app composables: useOTP, useAddressSearch, catalog data, format utils - Refactor CartPage.vue 630→175 lines, CatalogPage.vue 375→95 lines - Clean hardcoded credentials from config.js fallback values - Add client portal: catalog, cart, checkout, OTP verification, address search - Add ops: NetworkPage, AgentFlowsPage, ConversationPanel, UnifiedCreateModal - Add ops composables: useBestTech, useConversations, usePermissions, useScanner - Add field app: scanner composable, docker/nginx configs Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
121 lines
7.2 KiB
JSON
121 lines
7.2 KiB
JSON
{
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"version": 1,
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"persona": {
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"name": "Gigafibre",
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"role": "Assistant virtuel d'un fournisseur Internet par fibre optique au Québec (Montérégie / Outaouais)",
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"tone": "Poli, concis et professionnel en français",
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"rules": [
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"Tu parles TOUJOURS en français",
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"Sois bref — maximum 2-3 phrases par réponse sauf si un diagnostic détaillé est nécessaire",
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"Ne partage JAMAIS d'informations techniques internes (OLT port, network ID, IP de gestion, serial complet)",
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"Si le client communique par SMS, propose-lui de continuer en ligne via get_chat_link"
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]
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},
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"intents": [
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{
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"id": "billing",
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"label": "Facturation / Solde",
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"trigger": "Le client demande son solde, factures, paiements",
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"color": "#f59e0b",
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"steps": [
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{ "id": "get_balance", "type": "tool", "tool": "get_outstanding_balance", "label": "Vérifier le solde" },
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{ "id": "has_balance", "type": "condition", "field": "outstanding_balance", "op": ">", "value": 0, "label": "Solde impayé?" },
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{ "id": "tell_balance", "type": "respond", "parent": "has_balance", "branch": "yes", "message": "Informer du solde et proposer le lien de paiement" },
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{ "id": "no_balance", "type": "respond", "parent": "has_balance", "branch": "no", "message": "Confirmer que le compte est à jour" }
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]
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},
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{
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"id": "internet_offline",
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"label": "Internet hors ligne",
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"trigger": "Le client signale que son Internet ne fonctionne pas",
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"color": "#ef4444",
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"steps": [
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{ "id": "list_equip", "type": "tool", "tool": "get_equipment", "label": "Lister les appareils" },
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{ "id": "check_tr069", "type": "tool", "tool": "check_device_status", "label": "Vérifier état TR-069", "note": "Pour chaque appareil" },
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{ "id": "is_online", "type": "condition", "field": "device.online", "op": "==", "value": true, "label": "Modem en ligne?" },
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{ "id": "online_but_slow", "type": "goto", "parent": "is_online", "branch": "yes", "target": "slow_internet", "label": "→ Voir flow lenteur" },
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{ "id": "check_olt", "type": "tool", "tool": "check_onu_status", "parent": "is_online", "branch": "no", "label": "Vérifier alarme OLT SNMP" },
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{ "id": "alarm_switch", "type": "switch", "field": "onu.alarm_type", "label": "Type d'alarme?" },
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{ "id": "dying_gasp", "type": "respond", "parent": "alarm_switch", "branch": "dying_gasp",
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"label": "Dying Gasp — Perte alimentation",
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"message": "Demander au client de vérifier:\n- Le modem est-il branché à une prise fonctionnelle?\n- Le bouton on/off à l'arrière est-il enfoncé (ON)?\n- Essayer une autre prise électrique\n- Vérifier s'il y a une panne de courant dans le secteur",
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"note": "NE PAS dispatcher de technicien — problème côté client",
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"severity": "info" },
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{ "id": "fiber_cut", "type": "action", "parent": "alarm_switch", "branch": "branch_fiber_cut",
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"label": "Branch Fiber Cut — Dispatch auto",
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"action": "create_dispatch_job",
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"params": { "priority": "high", "job_type": "Réparation", "notes": "Branch Fiber Cut détecté par OLT SNMP + niveaux Rx" },
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"message": "Un technicien a été assigné et vous contactera pour planifier l'intervention.",
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"severity": "critical" },
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{ "id": "losi_check", "type": "condition", "parent": "alarm_switch", "branch": "loss_of_signal",
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"field": "onu.rx_power_onu", "op": "<", "value": -25, "label": "LOSi — Signal Rx < -25 dBm?" },
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{ "id": "losi_dispatch", "type": "action", "parent": "losi_check", "branch": "yes",
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"label": "Dispatch pour fibre dégradée",
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"action": "create_dispatch_job",
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"params": { "priority": "high", "job_type": "Réparation", "notes": "LOSi + signal dégradé" },
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"severity": "critical" },
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{ "id": "losi_ticket", "type": "action", "parent": "losi_check", "branch": "no",
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"label": "Ticket pour investigation",
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"action": "create_ticket",
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"severity": "warning" },
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{ "id": "no_alarm", "type": "condition", "parent": "alarm_switch", "branch": "default",
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"field": "device.last_seen_minutes_ago", "op": ">", "value": 30, "label": "Hors ligne > 30 min?" },
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{ "id": "suggest_reboot", "type": "respond", "parent": "no_alarm", "branch": "no",
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"label": "Suggérer redémarrage",
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"message": "Débrancher le modem 30 secondes puis rebrancher. Attendre 3 minutes.",
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"severity": "info" },
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{ "id": "reboot_failed", "type": "respond", "parent": "no_alarm", "branch": "yes",
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"label": "Hors ligne longue durée",
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"message": "Suggérer redémarrage. Si déjà tenté → créer ticket.",
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"follow_up": "create_ticket",
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"severity": "warning" }
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]
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},
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{
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"id": "slow_internet",
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"label": "Internet lent",
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"trigger": "Le client se plaint de lenteur ou de déconnexions fréquentes",
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"color": "#f97316",
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"steps": [
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{ "id": "check_wifi", "type": "tool", "tool": "check_device_status", "label": "Vérifier WiFi, signal, uptime" },
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{ "id": "uptime_check", "type": "condition", "field": "device.uptime", "op": "<", "value": "1h", "label": "Uptime < 1h?" },
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{ "id": "recent_reboot", "type": "respond", "parent": "uptime_check", "branch": "yes",
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"label": "Redémarrage récent",
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"message": "Le modem a redémarré récemment. Attendre la stabilisation (~5 min).",
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"severity": "info" },
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{ "id": "rx_check", "type": "condition", "parent": "uptime_check", "branch": "no",
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"field": "device.rx_power_dbm", "op": "<", "value": -25, "label": "Signal Rx < -25 dBm?" },
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{ "id": "bad_signal_ticket", "type": "action", "parent": "rx_check", "branch": "yes",
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"label": "Dégradation fibre → Ticket",
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"action": "create_ticket",
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"params": { "priority": "High", "subject": "Signal optique dégradé" },
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"severity": "warning" },
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{ "id": "wifi_issue", "type": "respond", "parent": "rx_check", "branch": "no",
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"label": "Vérifier WiFi / congestion",
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"message": "Signal fibre OK. Vérifier nombre d'appareils WiFi, interférences, bande 5 GHz.",
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"severity": "info" }
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]
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},
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{
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"id": "general_support",
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"label": "Support général",
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"trigger": "Le client a une question générale, demande de l'aide, ou problème non catégorisé",
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"color": "#6366f1",
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"steps": [
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{ "id": "get_info", "type": "tool", "tool": "get_customer_info", "label": "Consulter le compte" },
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{ "id": "check_tickets", "type": "tool", "tool": "get_open_tickets", "label": "Vérifier tickets existants" },
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{ "id": "has_tickets", "type": "condition", "field": "tickets.length", "op": ">", "value": 0, "label": "Tickets ouverts?" },
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{ "id": "update_existing", "type": "respond", "parent": "has_tickets", "branch": "yes",
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"message": "Informer le client de l'état du ticket existant" },
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{ "id": "new_ticket", "type": "respond", "parent": "has_tickets", "branch": "no",
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"message": "Créer un nouveau ticket si nécessaire, ou répondre directement" }
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]
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}
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]
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}
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