import { ref } from 'vue'
import { HUB_URL } from 'src/config/hub'

// ─────────────────────────────────────────────────────────────────────────────
// SLA côté Ops : charge les politiques (par FILE=issue_type + PRIORITÉ) depuis le hub,
// et calcule l'état d'un ticket (réponse d'abord tant que non répondu, puis résolution).
//   const { slaFor, savePolicies, policies, defaults } = useSla()
//   slaFor(ticket) → { state:'ok'|'at_risk'|'breached'|'met'|'none', kind, label, remainMins }
// ─────────────────────────────────────────────────────────────────────────────
let _policies = null
let _defaults = {}
let _loadP = null
const policies = ref(null)
const defaults = ref({})

function loadPolicies () {
  if (_policies) return Promise.resolve(_policies)
  if (!_loadP) {
    _loadP = fetch(`${HUB_URL}/sla/policies`).then(r => r.ok ? r.json() : {})
      .then(d => { _policies = d.policies || {}; _defaults = d.defaults || {}; policies.value = _policies; defaults.value = _defaults; return _policies })
      .catch(() => { _policies = {}; policies.value = {}; return {} })
  }
  return _loadP
}

async function savePolicies (pol) {
  _policies = pol; policies.value = pol
  const r = await fetch(`${HUB_URL}/sla/policies`, { method: 'PUT', headers: { 'Content-Type': 'application/json' }, body: JSON.stringify({ policies: pol }) })
  return r.ok
}

function policyFor (issueType, priority) {
  const p = policies.value || _policies || {} // policies.value = ref réactif → recalcule quand les politiques se chargent
  return (p[issueType] && p[issueType][priority]) || (p._default && p._default[priority]) || null
}

function fmt (mins) {
  const a = Math.abs(Math.round(mins))
  if (a < 60) return a + ' min'
  if (a < 1440) { const h = Math.floor(a / 60); const m = a % 60; return h + ' h' + (m ? ' ' + m : '') }
  const j = Math.floor(a / 1440); const h = Math.floor((a % 1440) / 60); return j + ' j' + (h ? ' ' + h + ' h' : '')
}

export function useSla () {
  loadPolicies()
  function slaFor (t) {
    if (!t) return { state: 'none' }
    const pol = policyFor(t.issue_type, t.priority)
    if (!pol) return { state: 'none' }
    const od = t.opening_date || t.creation
    if (!od) return { state: 'none' }
    const opening = new Date(String(od).length <= 10 ? od + 'T00:00:00' : od)
    if (isNaN(opening.getTime())) return { state: 'none' }
    if (['Resolved', 'Closed'].includes(t.status)) return { state: 'met', label: 'SLA clos' }
    const now = Date.now()
    const band = (remain, target, kind, verb) => {
      if (remain < 0) return { state: 'breached', kind, label: verb + ' en retard ' + fmt(remain), remainMins: remain }
      if (remain < target * 0.25) return { state: 'at_risk', kind, label: verb + ' dans ' + fmt(remain), remainMins: remain }
      return { state: 'ok', kind, label: verb + ' dans ' + fmt(remain), remainMins: remain }
    }
    // Réponse (1ʳᵉ réponse) prioritaire tant que pas encore répondu
    if (!t.first_responded_on && pol.response) return band((opening.getTime() + pol.response * 60000 - now) / 60000, pol.response, 'response', 'Réponse')
    // Sinon résolution
    if (pol.resolution) return band((opening.getTime() + pol.resolution * 60000 - now) / 60000, pol.resolution, 'resolution', 'Résolution')
    return { state: 'none' }
  }
  return { slaFor, loadPolicies, savePolicies, policies, defaults }
}

// Couleurs de pastille par état (réutilisable).
export const SLA_BADGE = {
  breached: { color: 'red-2', text: 'red-9', icon: 'error' },
  at_risk: { color: 'orange-2', text: 'orange-9', icon: 'schedule' },
  ok: { color: 'green-2', text: 'green-9', icon: 'schedule' },
  met: { color: 'grey-3', text: 'grey-7', icon: 'check' },
}