# Gigafibre FSM — Roadmap

## Phase 1 — Foundation (Done, March 2026)
- [x] ERPNext v16 + PostgreSQL
- [x] Custom FSM doctypes (Service Location, Equipment, Subscription)
- [x] Dispatch doctypes (Job, Technician, Tag with skill levels)
- [x] Dispatch PWA with timeline, drag-drop, Mapbox map
- [x] GPS tracking (Traccar hybrid REST + WebSocket)
- [x] Authentik SSO (forwardAuth)
- [x] ERPNext API proxy (nginx same-origin)
- [x] Legacy migration (6,667 customers, 21K subs, 115K invoices, 242K tickets)

## Phase 2 — Ops App (Done, March 2026)
- [x] Unified ops PWA (erp.gigafibre.ca/ops/)
- [x] Client list/detail with inline editing (Odoo-style)
- [x] Dispatch module + ticket management
- [x] Equipment tracking with OLT/SNMP diagnostics
- [x] SMS/Email notifications (Twilio + Mailjet)
- [x] Invoice OCR (Ollama Vision)
- [x] Field tech mobile (/t/{token})
- [x] Authentik federation (staff → client SSO)
- [x] Modem-bridge (Playwright headless for TP-Link ONU diagnostics)
- [x] WiFi diagnostic panel (mesh topology, client signal, packet loss)

## Phase 3 — Workflows & Automation (In Progress)
- [ ] Tag technicians with skills (46 techs to tag)
- [ ] Wire auto-dispatch (cost-optimization matching)
- [ ] Issue → Dispatch Job creation
- [ ] Job completion → equipment status + close ticket
- [ ] Equipment swap → inventory log
- [ ] n8n escalation workflows
- [ ] Twilio 10DLC production upgrade
- [ ] SLA tracking

## Phase 4 — Customer Portal
- [ ] Self-service app (invoices, tickets, equipment)
- [ ] Stripe payments
- [ ] Online appointment booking
- [ ] Real-time tech tracking SMS
- [ ] Legacy password migration (MD5 → PBKDF2)
- [ ] QR code modem → subscriber dashboard

## Phase 5 — Advanced Features
- [ ] Van stock inventory per tech
- [ ] Revenue analytics (MRR, churn, ARPU)
- [ ] Proactive monitoring (auto-ticketing)
- [ ] Online checkout (e-commerce signup)
- [ ] Marketing segmentation + campaigns
- [ ] Tech performance dashboards
- [ ] Preventive maintenance scheduling