#27 Standardise ticket-detail rendering (status / tags / row component)

Converge every ticket-detail surface onto the canonical IssueDetail (in
DetailModal) + TicketCard, per reference_ticket_detail_disparities.

STATUS — one model:
- IssueDetail no longer double-renders status. The green button (shared
  TicketStatusControl) is relabelled "Reporter" with a schedule icon — it is
  a postpone/snooze + quick-close control, not a 2nd status setter. The single
  5-value status select (Open/Replied/On Hold/Resolved/Closed) is canonical.

TAGS — one source, via the shared TagEditor:
- New useTagCatalog composable unifies the tag catalogue: ERPNext "Dispatch Tag"
  ∪ roster technician skills (hub /roster/technicians). Roster skills like
  "sans-fil"/"épissure" now appear on ticket tags (were missing before).
- IssueDetail replaces its bespoke q-select + chip row with TagEditor; the tag
  manager (rename/recolor/delete) is delegated to the composable's CRUD.

ONE ticket-row component (TicketCard):
- LocationCard's ad-hoc per-address ticket list now renders TicketCard.
- TicketsPage mobile card mode (DataTable #item slot) renders TicketCard.
- assignee handling (assigned_staff/opened_by_staff avatars) is now consistent
  across fiche, location, and /tickets.

Verified in local preview against live backend: Reporter button + single
status select, TagEditor dropdown surfacing roster skills ("sans-fil" under
"Compétence"), TicketCard rows on fiche + LocationCard, no component errors.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

apps/ops/src/components/customer/LocationCard.vue

@@ -246,29 +246,10 @@
           <q-tooltip>Créer un ticket pour cette adresse</q-tooltip>
         </q-btn>
       </div>
-      <div v-for="t in locTickets(loc.name)" :key="t.name" class="ticket-row clickable-row" @click="openModal('Issue', t.name, t.subject)">
+      <!-- Rangée de ticket = composant CANONIQUE unique (TicketCard), réutilisé aussi
-        <div class="row items-center no-wrap">
+           sur la fiche client et la table /tickets — plus de rendu ad hoc divergent ici. -->
-          <q-icon v-if="t.is_important" name="star" color="warning" size="14px" class="q-mr-xs" style="flex-shrink:0" />
+      <TicketCard v-for="t in locTickets(loc.name)" :key="t.name" :ticket="t"
-          <div class="col" style="min-width:0">
+        @open="openModal('Issue', t.name, t.subject)" />
-            <span style="font-size:11px;color:#9e9e9e" class="q-mr-xs">{{ t.legacy_ticket_id || t.name }}</span>
-            <span style="font-size:12.5px">{{ t.subject }}</span>
-          </div>
-          <div v-if="t.assigned_staff || t.opened_by_staff" class="avatar-stack q-mx-xs" style="flex-shrink:0">
-            <q-avatar v-if="t.opened_by_staff && t.opened_by_staff !== t.assigned_staff"
-              size="20px" class="avatar-chip" :style="{ background: staffColor(t.opened_by_staff), zIndex: 1 }">
-              {{ staffInitials(t.opened_by_staff) }}
-              <q-tooltip>{{ t.opened_by_staff }}</q-tooltip>
-            </q-avatar>
-            <q-avatar v-if="t.assigned_staff"
-              size="20px" class="avatar-chip" :style="{ background: staffColor(t.assigned_staff), zIndex: 2 }">
-              {{ staffInitials(t.assigned_staff) }}
-              <q-tooltip>{{ t.assigned_staff }}</q-tooltip>
-            </q-avatar>
-          </div>
-          <span style="font-size:11px;color:#9e9e9e;white-space:nowrap;flex-shrink:0" class="q-mx-xs">{{ t.opening_date }}</span>
-          <span class="ops-badge" style="font-size:10px;padding:1px 5px;flex-shrink:0" :class="ticketStatusClass(t.status)">{{ t.status }}</span>
-        </div>
-      </div>
     </div>
 
     </div>
@@ -284,9 +265,10 @@
 // comportement identique (mêmes closures, même invalidation de cache).
 import InlineField from 'src/components/shared/InlineField.vue'
 import DeviceStrip from 'src/components/customer/DeviceStrip.vue'
+import TicketCard from 'src/components/customer/TicketCard.vue'
 import draggable from 'vuedraggable'
-import { formatMoney, formatDate, staffColor, staffInitials } from 'src/composables/useFormatters'
+import { formatMoney, formatDate } from 'src/composables/useFormatters'
-import { locStatusClass, ticketStatusClass } from 'src/composables/useStatusClasses'
+import { locStatusClass } from 'src/composables/useStatusClasses'
 import { isRebate, subMainLabel, sectionTotal, annualPrice } from 'src/composables/useSubscriptionGroups'
 import { usePermissions } from 'src/composables/usePermissions'
 import { locInlineFields } from 'src/data/client-constants'

apps/ops/src/components/shared/TicketStatusControl.vue

@@ -1,7 +1,9 @@
 <template>
-  <!-- Contrôle STATUT / REPORTER partagé (page ticket · fiche client · Planification).
+  <!-- Contrôle REPORTER (report/mise en attente + fermeture rapide) partagé
+       (page ticket · fiche client · Planification). C'est un menu de report/snooze,
+       PAS un 2e sélecteur de statut : le statut canonique vit dans le select d'IssueDetail.
        Doctype-conscient : Issue (support) ou Dispatch Job (terrain). -->
-  <q-btn-dropdown :label="label" dense no-caps unelevated :color="color" text-color="white" icon="flag" :loading="busy">
+  <q-btn-dropdown :label="label" dense no-caps unelevated :color="color" text-color="white" icon="schedule" :loading="busy">
     <q-list dense style="min-width:250px">
       <q-item-label header class="q-py-xs">⏰&nbsp; Reporter</q-item-label>
       <q-item clickable v-close-popup @click="postpone(1)"><q-item-section avatar><q-icon name="snooze" color="indigo" /></q-item-section><q-item-section>À demain (+1 jour)</q-item-section></q-item>
@@ -32,7 +34,7 @@ const busy = ref(false)
 const isJob = computed(() => props.doctype === 'Dispatch Job')
 const isClosed = computed(() => ['Closed', 'Resolved', 'Completed', 'Cancelled'].includes(props.status))
 const isHold = computed(() => props.status === 'On Hold')
-const label = computed(() => isClosed.value ? 'Fermé' : (isHold.value ? 'En attente' : 'Statut'))
+const label = computed(() => isClosed.value ? 'Fermé' : (isHold.value ? 'En attente' : 'Reporter'))
 const color = computed(() => isClosed.value ? 'grey-6' : (isHold.value ? 'brown' : 'primary'))
 
 function todayPlus (days) { const d = new Date(); d.setDate(d.getDate() + Number(days || 0)); return d.toLocaleDateString('en-CA', { timeZone: 'America/Toronto' }) }

apps/ops/src/components/shared/detail-sections/IssueDetail.vue

@@ -97,7 +97,8 @@
     </div>
   </div>
 
-  <!-- Tags -->
+  <!-- Tags — SOURCE UNIQUE (Dispatch Tag ∪ compétences roster) via TagEditor partagé.
+       Avant : q-select maison + liste Dispatch Tag seule (sans les compétences « sans-fil »…). -->
   <div class="q-mt-sm">
     <div class="info-block-title" style="display:flex;align-items:center">
       Tags
@@ -106,42 +107,14 @@
         <q-tooltip>Gérer les tags</q-tooltip>
       </q-btn>
     </div>
-    <div class="row items-center q-gutter-xs q-mb-xs">
+    <TagEditor :model-value="currentTags" :all-tags="allTags" :get-color="getTagColor"
-      <q-chip v-for="tag in currentTags" :key="tag" dense removable size="sm"
+      :can-edit="false" placeholder="Ajouter un tag (compétence, département…)…"
-        :style="{ background: getTagColor(tag), color: '#fff' }"
+      @update:model-value="onTagsChanged" @create="onCreateTag" />
-        @remove="removeTag(tag)">
-        {{ tag }}
-      </q-chip>
-    </div>
-    <q-select dense outlined use-input input-debounce="100" emit-value map-options
-      :options="filteredTagOptions" option-value="value" option-label="label"
-      :model-value="null" :loading="loadingTags"
-      placeholder="Ajouter un tag..."
-      style="max-width:250px" input-class="text-caption"
-      @filter="filterTags" @update:model-value="addTag"
-      new-value-mode="add-unique" @new-value="addNewTag">
-      <template #option="scope">
-        <q-item v-bind="scope.itemProps" dense>
-          <q-item-section side>
-            <div style="width:10px;height:10px;border-radius:50%" :style="{ background: scope.opt.color || '#6b7280' }" />
-          </q-item-section>
-          <q-item-section>
-            <q-item-label>{{ scope.opt.label }}</q-item-label>
-            <q-item-label caption v-if="scope.opt.category">{{ scope.opt.category }}</q-item-label>
-          </q-item-section>
-        </q-item>
-      </template>
-      <template #no-option>
-        <q-item dense>
-          <q-item-section class="text-caption text-grey-6">Tapez pour créer un tag</q-item-section>
-        </q-item>
-      </template>
-    </q-select>
 
-    <!-- Tag Manager -->
+    <!-- Tag Manager (CRUD Dispatch Tag) -->
     <div v-if="showTagManager" class="tag-manager q-mt-sm">
-      <div class="text-caption text-weight-bold text-grey-7 q-mb-xs">Gérer les tags ({{ allDispatchTags.length }})</div>
+      <div class="text-caption text-weight-bold text-grey-7 q-mb-xs">Gérer les tags ({{ dispatchTags.length }})</div>
-      <div v-for="t in allDispatchTags" :key="t.name" class="tag-mgr-row">
+      <div v-for="t in dispatchTags" :key="t.name" class="tag-mgr-row">
         <div class="tag-mgr-dot" :style="{ background: t.color || '#6b7280' }"
           @click="cycleTagColor(t)">
           <q-tooltip>Changer la couleur</q-tooltip>
@@ -155,7 +128,7 @@
           <q-tooltip>Supprimer ce tag</q-tooltip>
         </q-btn>
       </div>
-      <div v-if="!allDispatchTags.length" class="text-caption text-grey-5">Aucun tag</div>
+      <div v-if="!dispatchTags.length" class="text-caption text-grey-5">Aucun tag</div>
     </div>
   </div>
 
@@ -325,13 +298,14 @@ import { useAuthStore } from 'src/stores/auth'
 import { usePermissions } from 'src/composables/usePermissions'
 import { BASE_URL } from 'src/config/erpnext'
 import { HUB_URL } from 'src/config/hub'
-import { fetchTags, updateTag, renameTag, deleteTag as deleteTagApi } from 'src/api/dispatch'
+import { useTagCatalog } from 'src/composables/useTagCatalog'
 import InlineField from 'src/components/shared/InlineField.vue'
 import UnifiedCreateModal from 'src/components/shared/UnifiedCreateModal.vue'
 import FlowQuickButton from 'src/components/flow-editor/FlowQuickButton.vue'
 import TicketStatusControl from 'src/components/shared/TicketStatusControl.vue'
 import ProjectWizard from 'src/components/shared/ProjectWizard.vue'
 import TaskNode from 'src/components/shared/TaskNode.vue'
+import TagEditor from 'src/components/shared/TagEditor.vue'
 
 const props = defineProps({
   doc: { type: Object, required: true },
@@ -497,13 +471,11 @@ async function saveAssignees (newList) {
   }
 }
 
-onMounted(() => { loadUsers(); loadDispatchTags() })
+onMounted(() => { loadUsers(); loadTagCatalog() })
 
-// ── Tags (Dispatch Tags shared list) ──
+// ── Tags — catalogue UNIFIÉ (Dispatch Tag ∪ compétences roster) via TagEditor ──
-
+// Le catalogue et son CRUD vivent dans useTagCatalog (source unique, réutilisable).
-const allDispatchTags = ref([])
+const { allTags, dispatchTags, getColor: getTagColor, load: loadTagCatalog, createTag: createCatTag, recolorTag, renameTag: renameCatTag, removeTag: removeCatTag } = useTagCatalog()
-const loadingTags = ref(false)
-const filteredTagOptions = ref([])
 
 function parseTags (raw) {
   if (!raw) return []
@@ -512,73 +484,40 @@ function parseTags (raw) {
 
 const currentTags = computed(() => parseTags(props.doc?._user_tags))
 
-function getTagColor (label) {
+// Applique/retire une étiquette sur CE ticket (frappe add_tag/remove_tag → Issue._user_tags).
-  const t = allDispatchTags.value.find(x => x.label === label || x.name === label)
+async function tagIssue (label) {
-  return t?.color || '#6b7280'
-}
-
-function filterTags (val, update) {
-  update(() => {
-    const current = parseTags(props.doc?._user_tags)
-    const all = allDispatchTags.value
-      .map(t => ({ label: t.label, value: t.label, color: t.color, category: t.category || '' }))
-      .filter(o => !current.includes(o.value))
-    if (!val) { filteredTagOptions.value = all; return }
-    const q = val.toLowerCase()
-    filteredTagOptions.value = all.filter(o => o.label.toLowerCase().includes(q))
-  })
-}
-
-async function addTag (tag) {
-  if (!tag) return
-  const label = typeof tag === 'string' ? tag : tag.value || tag
-  if (currentTags.value.includes(label)) return
-  try {
   await authFetch(BASE_URL + '/api/method/frappe.desk.doctype.tag.tag.add_tag', {
-      method: 'POST',
+    method: 'POST', headers: { 'Content-Type': 'application/json' },
-      headers: { 'Content-Type': 'application/json' },
     body: JSON.stringify({ tag: label, dt: 'Issue', dn: props.docName }),
   })
   const cur = parseTags(props.doc._user_tags)
-    cur.push(label)
+  if (!cur.includes(label)) cur.push(label)
   props.doc._user_tags = cur.join(',')
-    Notify.create({ type: 'positive', message: `Tag "${label}" ajouté`, timeout: 1500 })
-  } catch (e) {
-    Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 })
-  }
 }
-
+async function untagIssue (label) {
-function addNewTag (val, done) {
-  if (val.length > 1) {
-    done(val, 'add-unique')
-    addTag(val)
-  }
-}
-
-async function removeTag (tag) {
-  try {
   await authFetch(BASE_URL + '/api/method/frappe.desk.doctype.tag.tag.remove_tag', {
-      method: 'POST',
+    method: 'POST', headers: { 'Content-Type': 'application/json' },
-      headers: { 'Content-Type': 'application/json' },
+    body: JSON.stringify({ tag: label, dt: 'Issue', dn: props.docName }),
-      body: JSON.stringify({ tag, dt: 'Issue', dn: props.docName }),
   })
-    const cur = parseTags(props.doc._user_tags).filter(t => t !== tag)
+  props.doc._user_tags = parseTags(props.doc._user_tags).filter(t => t !== label).join(',')
-    props.doc._user_tags = cur.join(',')
-    Notify.create({ type: 'positive', message: `Tag "${tag}" retiré`, timeout: 1500 })
-  } catch (e) {
-    Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 })
-  }
 }
 
-async function loadDispatchTags () {
+// TagEditor émet la NOUVELLE liste complète de libellés → on diff avec l'actuelle.
-  loadingTags.value = true
+function onTagsChanged (newLabels) {
-  try {
+  const cur = currentTags.value
-    allDispatchTags.value = await fetchTags()
+  const added = newLabels.filter(l => !cur.includes(l))
-  } catch { allDispatchTags.value = [] }
+  const removed = cur.filter(l => !newLabels.includes(l))
-  loadingTags.value = false
+  for (const l of added) tagIssue(l).catch(e => Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 }))
+  for (const l of removed) untagIssue(l).catch(e => Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 }))
 }
 
-// ── Tag Manager ──
+// Création à la volée : matérialise le tag dans Dispatch Tag (l'application au ticket
+// arrive séparément via l'émission update:modelValue de TagEditor → onTagsChanged).
+async function onCreateTag ({ label, color }) {
+  try { await createCatTag(label, color) } catch (e) { Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 }) }
+}
+
+// ── Tag Manager (CRUD Dispatch Tag, délégué à useTagCatalog) ──
 
 const showTagManager = ref(false)
 const editingTagName = ref(null)
@@ -600,9 +539,7 @@ async function saveTagRename (t) {
   editingTagName.value = null
   if (!newLabel || newLabel === t.label) return
   try {
-    await renameTag(t.name, newLabel)
+    await renameCatTag(t, newLabel)
-    t.label = newLabel
-    t.name = newLabel
     Notify.create({ type: 'positive', message: `Tag renommé → "${newLabel}"`, timeout: 1500 })
   } catch (e) {
     Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 })
@@ -613,8 +550,7 @@ async function cycleTagColor (t) {
   const idx = TAG_COLORS.indexOf(t.color)
   const next = TAG_COLORS[(idx + 1) % TAG_COLORS.length]
   try {
-    await updateTag(t.name, { color: next })
+    await recolorTag(t, next)
-    t.color = next
   } catch (e) {
     Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 })
   }
@@ -628,8 +564,7 @@ async function deleteDispatchTag (t) {
     ok: { color: 'red', label: 'Supprimer', unelevated: true },
   }).onOk(async () => {
     try {
-      await deleteTagApi(t.name)
+      await removeCatTag(t)
-      allDispatchTags.value = allDispatchTags.value.filter(x => x.name !== t.name)
       Notify.create({ type: 'positive', message: `Tag "${t.label}" supprimé`, timeout: 1500 })
     } catch (e) {
       Notify.create({ type: 'negative', message: 'Erreur: ' + e.message, timeout: 3000 })

apps/ops/src/composables/useTagCatalog.js

@@ -0,0 +1,112 @@
+// ── useTagCatalog ─────────────────────────────────────────────────────────────
+// SOURCE UNIQUE des étiquettes de ticket. Avant : les tags de ticket venaient du
+// seul doctype ERPNext « Dispatch Tag » (liste seedée à part) — les vraies
+// compétences roster (« sans-fil », « fusionneur »…) en étaient absentes. Ici on
+// UNIFIE : Dispatch Tag ∪ compétences des techniciens (roster hub). Le même
+// catalogue alimente TagEditor sur la fiche ticket (IssueDetail) que sur la
+// Planification, cohérent avec « reason chips liés aux compétences ».
+//
+// Format de sortie (allTags) attendu par TagEditor : [{ name, label, color, category }].
+import { ref, computed } from 'vue'
+import { fetchTags, createTag as apiCreateTag, updateTag as apiUpdateTag, renameTag as apiRenameTag, deleteTag as apiDeleteTag } from 'src/api/dispatch'
+import { listTechnicians } from 'src/api/roster'
+
+// Même palette / hash que PlanificationPage → une compétence a la MÊME couleur
+// partout, qu'elle ait ou non un enregistrement Dispatch Tag.
+const TAG_PALETTE = [
+  '#6366f1', '#3b82f6', '#0ea5e9', '#06b6d4', '#14b8a6', '#10b981', '#22c55e', '#84cc16',
+  '#eab308', '#f59e0b', '#f97316', '#ef4444', '#f43f5e', '#fb7185', '#ec4899', '#f472b6',
+  '#db2777', '#d946ef', '#a855f7', '#8b5cf6', '#78716c', '#64748b', '#94a3b8', '#111827',
+]
+function hashColor (label) { let h = 0; for (const c of String(label)) h = (h * 31 + c.charCodeAt(0)) >>> 0; return TAG_PALETTE[h % TAG_PALETTE.length] }
+// Couleurs de compétences créées à la volée (partagées avec la Planification).
+function readCustomColors () { try { return JSON.parse(localStorage.getItem('roster-skill-tags-v1') || '[]') } catch { return [] } }
+
+// Cache au niveau module : les ouvertures répétées du panneau ticket ne
+// refont pas les requêtes (Dispatch Tag + techniciens). reload() force.
+const _dispatchTags = ref([])   // [{ name, label, color, category }]
+const _rosterSkills = ref([])   // ['sans-fil', 'fusionneur', …]
+let _loaded = false
+let _inflight = null
+
+async function _load () {
+  const [tags, techs] = await Promise.all([
+    fetchTags().catch(() => []),
+    listTechnicians().catch(() => ({})),
+  ])
+  _dispatchTags.value = Array.isArray(tags) ? tags : []
+  const list = Array.isArray(techs) ? techs : (techs && Array.isArray(techs.technicians) ? techs.technicians : [])
+  const skills = new Set()
+  for (const t of list) for (const s of (t && Array.isArray(t.skills) ? t.skills : [])) { const v = String(s || '').trim(); if (v) skills.add(v) }
+  _rosterSkills.value = [...skills]
+  _loaded = true
+}
+
+export function useTagCatalog () {
+  const loading = ref(false)
+
+  const dispatchTags = _dispatchTags // exposé pour le gestionnaire de tags (CRUD Dispatch Tag)
+
+  // Catalogue unifié : Dispatch Tags d'abord (ils portent une couleur/catégorie),
+  // puis les compétences roster non déjà présentes (couleur = custom LS ou hash).
+  const allTags = computed(() => {
+    const m = new Map()
+    for (const t of _dispatchTags.value) {
+      const label = t.label || t.name
+      const key = String(label || '').toLowerCase()
+      if (!key) continue
+      m.set(key, { name: t.name, label, color: t.color || '#6b7280', category: t.category || 'Dispatch' })
+    }
+    const custom = readCustomColors()
+    for (const s of _rosterSkills.value) {
+      const key = String(s).toLowerCase()
+      if (m.has(key)) continue
+      const c = custom.find(x => String(x.label).toLowerCase() === key)
+      m.set(key, { name: s, label: s, color: (c && c.color) || hashColor(s), category: 'Compétence' })
+    }
+    return [...m.values()].sort((a, b) => a.label.localeCompare(b.label))
+  })
+
+  function getColor (label) {
+    const key = String(label || '').toLowerCase()
+    const t = allTags.value.find(x => x.label.toLowerCase() === key || x.name.toLowerCase() === key)
+    return (t && t.color) || hashColor(label)
+  }
+
+  async function load (force = false) {
+    if (_loaded && !force) return
+    loading.value = true
+    try { _inflight = _inflight && !force ? _inflight : _load(); await _inflight } finally { _inflight = null; loading.value = false }
+  }
+  const reload = () => load(true)
+
+  // ── CRUD Dispatch Tag (le gestionnaire de tags agit sur ces enregistrements) ──
+  // Une compétence roster PURE n'a pas d'enregistrement Dispatch Tag : on en crée
+  // un à la volée si on la (re)colore/renomme, pour la matérialiser une fois.
+  async function createTag (label, color) {
+    const rec = await apiCreateTag(label, 'Custom', color || hashColor(label))
+    const norm = { name: rec?.name || label, label: rec?.label || label, color: rec?.color || color || hashColor(label), category: rec?.category || 'Custom' }
+    if (!_dispatchTags.value.some(t => (t.label || t.name) === norm.label)) _dispatchTags.value = [..._dispatchTags.value, norm]
+    return norm
+  }
+  async function recolorTag (t, color) {
+    const existing = _dispatchTags.value.find(x => x.name === t.name || x.label === t.label)
+    if (!existing) { await createTag(t.label || t.name, color); return }
+    await apiUpdateTag(existing.name, { color })
+    existing.color = color
+  }
+  async function renameTag (t, newLabel) {
+    const existing = _dispatchTags.value.find(x => x.name === t.name || x.label === t.label)
+    if (!existing) { await createTag(newLabel, t.color); return newLabel }
+    await apiRenameTag(existing.name, newLabel)
+    existing.label = newLabel; existing.name = newLabel
+    return newLabel
+  }
+  async function removeTag (t) {
+    const existing = _dispatchTags.value.find(x => x.name === t.name || x.label === t.label)
+    if (existing) await apiDeleteTag(existing.name)
+    _dispatchTags.value = _dispatchTags.value.filter(x => x.name !== (existing?.name || t.name))
+  }
+
+  return { allTags, dispatchTags, getColor, loading, load, reload, createTag, recolorTag, renameTag, removeTag }
+}

apps/ops/src/pages/TicketsPage.vue

@@ -114,6 +114,13 @@
           <span v-else class="text-grey-4">—</span>
         </q-td>
       </template>
+      <!-- Mode cartes (<1024px) : rangée = composant CANONIQUE TicketCard (le même
+           que la fiche client + LocationCard), au lieu de la carte clé/valeur générique. -->
+      <template #item="props">
+        <div class="col-12 q-pa-xs">
+          <TicketCard :ticket="props.row" @open="openTicketModal(props.row)" />
+        </div>
+      </template>
     </DataTable>
 
     <DetailModal
@@ -188,6 +195,7 @@ function openIntervene (t) { if (t) intervene.value = { open: true, name: t.name
 import DetailModal from 'src/components/shared/DetailModal.vue'
 import InlineField from 'src/components/shared/InlineField.vue'
 import FlowQuickButton from 'src/components/flow-editor/FlowQuickButton.vue'
+import TicketCard from 'src/components/customer/TicketCard.vue'
 
 const me = useAuthStore().user // courriel de l'agent connecté (pour « Mes tickets »)
 const { slaFor } = useSla() // calcul SLA (politiques par file+priorité éditées dans Paramètres)