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feat(dispatch): date d'ouverture + MàJ en tête du détail ticket (mouseover) pour juger la fermeture

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- pont : SELECT date_create+last_update ; legacy_detail préfixé « 🗓 Ouvert <date> · MàJ <date> » puis description.
  Backfill = réécrit legacy_detail si différent (idempotent). Visible dans le mouseover du panneau roster + le détail Dispatch.
  Ex. révélé : LEG-111325 ouvert 2021 jamais touché → candidat fermeture évident.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
louispaulb 2026-06-06 13:07:15 -04:00
parent c8377a208a
commit b7b7da783b
1 changed files with 6 additions and 2 deletions
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8
services/targo-hub/lib/legacy-dispatch-sync.js
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@ -84,6 +84,7 @@ async function fetchTargoTickets () {
const p = pool(); if (!p) throw new Error('mysql2 indisponible sur le hub')
const [rows] = await p.query(
`SELECT t.id, t.subject, t.dept_id, dd.name AS dept, t.due_date, t.due_time, t.priority, t.bon_id, t.account_id,
t.date_create, t.last_update,
a.first_name, a.last_name, a.company, a.address1, a.address2, a.city, a.state, a.zip,
(SELECT mm.msg FROM ticket_msg mm
WHERE mm.ticket_id = t.id AND mm.msg LIKE '%connect_ministra%'
@ -149,7 +150,10 @@ async function buildJob (t) {
legacy_dept: t.dept || '', // département legacy granulaire → coloriage « comme legacy » (Installation Fibre / Réparation Fibre / Télé / Téléphonie…)
}
const actUrl = extractActivationUrl(t.activation_msg); if (actUrl) payload.legacy_activation_url = actUrl // lien connect_ministra (déjà dans le fil)
const detail = stripHtml(t.first_msg); if (detail) payload.legacy_detail = detail // description/contenu du ticket legacy → visible dans Ops
// En-tête de dates (ouverture + dernière MàJ) pour juger l'ancienneté → décider de fermer ; puis la description.
const dateHdr = '🗓 Ouvert ' + (tzDate(t.date_create) || '?') + (t.last_update ? ' · MàJ ' + tzDate(t.last_update) : '')
const detail = [dateHdr, stripHtml(t.first_msg)].filter(Boolean).join('\n\n')
if (detail) payload.legacy_detail = detail // description + dates → visible dans Ops (mouseover panneau + détail Dispatch)
const sd = tzDate(t.due_date); if (sd) payload.scheduled_date = sd
const st = startTime(t.due_time); if (st) payload.start_time = st
if (cust) payload.customer = cust.name
@ -183,7 +187,7 @@ async function sync ({ dryRun = false } = {}) {
const patch = {}
if (!ex.legacy_dept && b.payload.legacy_dept) patch.legacy_dept = b.payload.legacy_dept
if (!ex.legacy_activation_url && b.payload.legacy_activation_url) patch.legacy_activation_url = b.payload.legacy_activation_url // backfill lien activation (sans risque)
if (!ex.legacy_detail && b.payload.legacy_detail) patch.legacy_detail = b.payload.legacy_detail // backfill description du ticket
if (b.payload.legacy_detail && ex.legacy_detail !== b.payload.legacy_detail) patch.legacy_detail = b.payload.legacy_detail // (re)backfill description + dates (idempotent : ne réécrit que si différent)
if (ex.status === 'open' && !ex.assigned_tech && b.payload.scheduled_date && b.payload.scheduled_date !== ex.scheduled_date) patch.scheduled_date = b.payload.scheduled_date
if (!dryRun && Object.keys(patch).length) { await erp.update('Dispatch Job', ex.name, patch); updated++; details.push({ legacy_id: b.legacy_id, action: 'update', job: ex.name, patch }) }
else skipped++