docs: complete architecture — service map, dependencies, data flows
Full system documentation: Docker containers, request flows, targo-hub endpoints, GenieACS integration, ops app structure, external service dependencies, and device diagnostics data flow. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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# Gigafibre FSM — Architecture
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# Gigafibre FSM — Architecture
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## Overview
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## Service Map
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Field Service Management platform for Gigafibre ISP.
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```
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Inspired by Odoo OCA Field Service, Salesforce Field Service, and Zuper.
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┌──────────────────┐
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│ Authentik SSO │
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│ id.gigafibre.ca │
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└────────┬─────────┘
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│ OIDC / Proxy Auth
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▼
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┌──────────────────┐
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│ Traefik │
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│ Reverse Proxy │
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│ + Let's Encrypt │
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└──┬───┬───┬───┬───┘
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│ │ │ │
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┌───────────────────┘ │ │ └──────────────────┐
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▼ ▼ ▼ ▼
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┌─────────────────┐ ┌──────────────────┐ ┌──────────────────┐
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│ Ops App │ │ ERPNext v16 │ │ Targo-Hub │
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│ erp.../ops/ │ │ erp.gigafibre.ca│ │ msg.gigafibre.ca │
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│ (nginx+Quasar) │ │ (Frappe/Python) │ │ (Node.js) │
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└───────┬─────────┘ └───────┬──────────┘ └──┬──────┬───────┘
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│ │ │ │
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│ /api/* proxy │ │ │
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│ (token injected) │ │ │
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└─────────────────────┘ │ │
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│ │
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┌──────────────────────────────────────┘ │
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│ │
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▼ ▼
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┌──────────────────┐ ┌──────────────────┐
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│ GenieACS NBI │ │ Twilio API │
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│ 10.5.2.115:7557 │ │ SMS + Voice │
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│ (TR-069 ACS) │ └──────────────────┘
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└───────┬──────────┘
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│ CWMP (TR-069)
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▼
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┌──────────────────┐ ┌──────────────────┐
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│ CPE / ONT │ │ Oktopus (USP) │
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│ TP-Link XX230v │ │ oss.gigafibre.ca│
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│ Raisecom HT803G │ │ TR-369 (future) │
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└──────────────────┘ └──────────────────┘
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```
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> **Note**: For development standards and modularity rules, please refer to the [Design Guidelines](DESIGN_GUIDELINES.md).
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## Host: 96.125.196.67 (hubdocker)
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## Data Model
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All services run on a single Docker host. DNS records `erp.gigafibre.ca`,
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`oss.gigafibre.ca`, `msg.gigafibre.ca` all resolve to this IP.
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### Docker Containers
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| Container | Image | Port | Network | Purpose |
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|-----------|-------|------|---------|---------|
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| ops-frontend | nginx:alpine | 80 | proxy | Ops SPA + ERPNext API proxy |
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| targo-hub | node:20-alpine | 3300 | proxy, erpnext | SSE relay, SMS, GenieACS proxy |
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| erpnext-frontend | frappe/erpnext | 8080 | erpnext | ERPNext web + API |
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| erpnext-backend | frappe/erpnext | 8000 | erpnext | Frappe worker |
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| erpnext-db-1 | postgres:16 | 5432 | erpnext | ERPNext database |
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| oktopus-acs-1 | oktopusp/acs | 9292 | oktopus | USP/TR-369 controller |
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| oktopus-mongo-1 | mongo:7 | 27017 | oktopus | Oktopus datastore |
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| fn-routr | fonoster/routr-one | — | fonoster | VoIP SIP routing |
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| fn-asterisk | fonoster/asterisk | — | fonoster | PBX media server |
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| fn-postgres | postgres:16 | — | fonoster | Fonoster DB |
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| apps-targo-db-1 | postgres | — | apps | Targo-hub database |
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| authentik-* | goauthentik | — | authentik | SSO provider |
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---
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## Ops App (Quasar v2 + Vite)
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**Served from:** `/opt/ops-app/` via `ops-frontend` (nginx)
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**URL:** `https://erp.gigafibre.ca/ops/`
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### Request Flow
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```
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Browser Traefik ops-frontend (nginx) ERPNext
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│ │ │ │
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│── GET /ops/... ──────▶ strip /ops ────────────▶ try_files ──▶ SPA │
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│ │ │ │
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│── GET /ops/api/... ──▶ strip /ops ────────────▶ /api/* proxy ─────▶
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│ │ │ + Auth token │
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│ │ │ injected │
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```
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### Directory Structure
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```
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apps/ops/src/
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├── api/ # API clients
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│ ├── auth.js # Token auth + session check
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│ ├── erp.js # ERPNext CRUD (listDocs, getDoc, updateDoc...)
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│ ├── dispatch.js # Dispatch jobs/techs/tags CRUD
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│ ├── sms.js # SMS via n8n webhook
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│ ├── traccar.js # GPS tracking
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│ ├── ocr.js # Ollama Vision OCR
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│ └── service-request.js # Service booking (future)
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├── components/
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│ ├── shared/
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│ │ ├── DetailModal.vue # Right-panel detail viewer
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│ │ ├── InlineField.vue # Odoo-style inline editing
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│ │ ├── TagEditor.vue # Tag selector with levels
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│ │ └── detail-sections/ # Per-doctype detail views
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│ │ ├── EquipmentDetail # ONT diagnostics + mesh topology
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│ │ ├── IssueDetail # Ticket view
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│ │ ├── InvoiceDetail # Invoice + payment status
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│ │ ├── PaymentDetail # Payment entry
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│ │ └── SubscriptionDetail# Subscription management
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│ └── customer/
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│ ├── CustomerHeader.vue # Name, status, actions
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│ ├── ContactCard.vue # Phone/email
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│ ├── CustomerInfoCard.vue # Flags, notes, tax category
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│ ├── ChatterPanel.vue # SMS/call thread
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│ ├── ComposeBar.vue # Message input
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│ ├── SmsThread.vue # SMS history
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│ └── PhoneModal.vue # Twilio voice/SIP
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├── composables/ # 24 Vue composables
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│ ├── useDeviceStatus.js # GenieACS device lookup + cache
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│ ├── useSSE.js # Server-sent events (targo-hub)
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│ ├── useInlineEdit.js # Inline field save logic
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│ ├── usePhone.js # 3CX/Twilio voice config
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│ └── ... # Dispatch, map, formatting, etc.
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├── modules/
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│ └── dispatch/components/ # Dispatch-specific UI (timeline, calendar, map)
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├── pages/ # 10 routed pages
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│ ├── DashboardPage # KPI overview
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│ ├── ClientsPage # Search-first customer list
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│ ├── ClientDetailPage # Customer detail (subs, invoices, tickets)
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│ ├── TicketsPage # Issue/ticket list
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│ ├── DispatchPage # Scheduling + timeline (~1600 LOC)
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│ ├── EquipePage # Equipment fleet
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│ ├── OcrPage # Invoice OCR
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│ ├── TelephonyPage # VoIP management
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│ ├── RapportsPage # Reports (stub)
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│ └── SettingsPage # Config: API, SMS, 3CX
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├── stores/ # Pinia: dispatch, auth
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├── config/ # erpnext.js, nav.js, ticket-config.js
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└── router/index.js
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```
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---
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## Targo-Hub (Node.js)
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**Container:** `targo-hub` | **URL:** `msg.gigafibre.ca` | **Port:** 3300
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### Endpoints
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| Method | Path | Purpose |
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|--------|------|---------|
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| GET | `/sse?topics=customer:X` | Server-Sent Events stream |
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| POST | `/broadcast` | Push event to SSE clients |
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| POST | `/send/sms` | Send SMS via Twilio |
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| POST | `/webhook/twilio/sms-incoming` | Receive inbound SMS |
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| POST | `/webhook/twilio/sms-status` | SMS delivery status |
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| GET | `/voice/token` | Twilio voice JWT |
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| GET | `/devices/lookup?serial=X` | Find CPE in GenieACS |
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| GET | `/devices/summary` | Fleet statistics |
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| GET | `/devices/:id/hosts` | Connected clients + mesh mapping |
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| POST | `/devices/:id/tasks` | Send task (reboot, refresh) |
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| GET | `/health` | Health check |
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### GenieACS Device Lookup (3 fallbacks)
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```
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serial = "TPLGC4160688"
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1. Exact: DeviceID.SerialNumber._value == serial → match?
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2. GPON: Device.Optical...GponSn._value =~ /C4160688$/ → match?
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3. ID: _id =~ /TPLGC4160688/ → match?
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```
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### Hosts Endpoint Flow
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```
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GET /devices/:id/hosts?refresh
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│
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├── Task 1: getParameterValues → Device.Hosts.Host.{1-20}.*
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│ (connection_request, timeout=15s)
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│
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├── Task 2: getParameterValues → Device.WiFi.MultiAP.APDevice.{1-3}
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│ .Radio.{1-2}.AP.{1-4}.AssociatedDevice.{1-8}.*
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│ (timeout=10s)
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│
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├── Read cached data from GenieACS MongoDB
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│
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├── Build clientNodeMap: MAC → {nodeName, band, signal, speed}
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│
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└── Return { total, hosts[{name, ip, mac, band, signal, attachedNode, lease}] }
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```
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---
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## GenieACS Provision (XX230v)
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**Provision:** `xx230v_inform` / `XX230v_inform_TpLink_fix`
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TP-Link requires `clear()` + `commit()` before re-reading to avoid error 9805/9806:
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```javascript
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clear("Device.Hosts.Host", Date.now());
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clear("Device.WiFi.MultiAP.APDevice.*.Radio.*.AP.*.AssociatedDevice", Date.now());
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commit();
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// Re-read in same provision cycle
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declare("Device.Hosts.Host.*.HostName", {value: now});
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declare("Device.WiFi.MultiAP.APDevice.*.Radio.*.AP.*.AssociatedDevice.*.MACAddress", {value: now});
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```
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Configures: TR-069 credentials, remote access (HTTPS on 443), VoIP digit map,
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NTP, superadmin password. Reads ~100 diagnostic parameters per inform.
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---
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## Data Model (ERPNext Doctypes)
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```
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```
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Customer (ERPNext native)
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Customer (ERPNext native)
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@ -15,123 +220,73 @@ Customer (ERPNext native)
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├─ Address + GPS coordinates
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├─ Address + GPS coordinates
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├─ Connection type (FTTH/FTTB/Cable/DSL)
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├─ Connection type (FTTH/FTTB/Cable/DSL)
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├─ OLT port, VLAN, network config
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├─ OLT port, VLAN, network config
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├─ Access notes (door code, dog, etc.)
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│
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│
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├─ Service Equipment (EQP-#####)
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├─ Service Equipment (EQP-#####)
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│ ├─ Type: ONT / Modem / Router / TV Box / IP Phone
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│ ├─ Type: ONT / Router / Switch / AP / Decodeur
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│ ├─ Serial number + MAC address
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│ ├─ Serial number + MAC address
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│ ├─ Status: inventory → active → defective → returned
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│ ├─ Status: Active / Inactive / En stock / Defectueux / Retourne
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│ ├─ Network config (IP, firmware, credentials)
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│ ├─ Network config (IP, firmware, credentials)
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│ ├─ Move history (Equipment Move Log)
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│ └─ Move history (Equipment Move Log)
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│ └─ Linked to Subscription
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│
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│
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└─ Service Subscription (SUB-#####)
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└─ Service Subscription (SUB-#####)
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├─ Category: Internet / IPTV / VoIP / Bundle
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├─ Plan: Internet / IPTV / VoIP / Bundle
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├─ Plan: Fibre 50, Fibre 100, IPTV Essentiel...
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├─ Billing: price, frequency, Stripe integration
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├─ Speed up/down, monthly price, billing cycle
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├─ Contract duration, promo end date
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└─ Status: pending → active → suspended → cancelled
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└─ Status: pending → active → suspended → cancelled
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Dispatch Job (existing, extended)
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Dispatch Job
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├─ Customer + Service Location links
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├─ Customer + Service Location
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├─ Job type: Installation / Repair / Maintenance / Removal
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├─ Assigned tech + assistants + tags
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├─ Source: Helpdesk Issue or direct creation
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├─ Schedule: date, time, duration
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├─ Assigned tech + assistants
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├─ Equipment Items / Materials Used
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├─ Schedule: date, time, duration, route order
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└─ GPS position (Traccar)
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├─ Equipment Items (installed/removed/replaced)
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├─ Materials Used (from inventory)
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├─ Checklist (configurable per job type)
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├─ Time tracking (actual start/end, travel time)
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├─ Photos + Customer signature
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└─ GPS position (via Traccar WebSocket)
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```
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```
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## Tech Stack
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---
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| Component | Technology | Location |
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## External Services
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|-----------|-----------|----------|
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| ERP Backend | ERPNext v16 (Frappe) | erp.gigafibre.ca |
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| Dispatch PWA | Vue 3 / Quasar / Pinia | dispatch.gigafibre.ca |
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| GPS Tracking | Traccar (WebSocket + REST) | tracker.targointernet.com |
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| Maps & Routes | Mapbox GL JS + Directions API | Client-side |
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| Auth / SSO | Authentik (forwardAuth) | auth.targo.ca |
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| Reverse Proxy | Traefik v2.11 | Port 80/443 |
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| Workflows | n8n | n8n.gigafibre.ca |
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| Admin Hub | Custom Node.js | hub.gigafibre.ca |
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## Authentication Flow
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| Service | URL | Used By | Purpose |
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|---------|-----|---------|---------|
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| ERPNext | erp.gigafibre.ca | Ops App, targo-hub | Business data |
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| GenieACS | 10.5.2.115:7557 | targo-hub | CPE management (TR-069) |
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| Twilio | api.twilio.com | targo-hub | SMS + Voice |
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| Traccar | tracker.targointernet.com:8082 | Ops App | GPS fleet tracking |
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| n8n | n8n.gigafibre.ca | Ops App | SMS workflow |
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| Authentik | id.gigafibre.ca | Traefik | SSO (staff) |
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| Authentik Client | auth.targo.ca | Portal | SSO (customers) |
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| Mapbox | api.mapbox.com | Ops App | Maps + routing |
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| 3CX PBX | targopbx.3cx.ca | targo-hub | Call logging |
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---
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## Data Flow: Customer → Device Diagnostics
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```
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```
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User → dispatch.gigafibre.ca
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User clicks equipment chip in ClientDetailPage
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→ Traefik (authentik@file middleware)
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│
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→ Authentik forwardAuth check
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▼
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→ Valid session? → App loads
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EquipmentDetail.vue
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→ No session? → Redirect auth.targo.ca → Login → Callback → App
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│
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├── fetchStatus([{serial_number: "TPLGC4160688"}])
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API calls: /api/* → ERPNext (service token, no CORS)
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│ → GET msg.gigafibre.ca/devices/lookup?serial=TPLGC4160688
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GPS data: /traccar/* → Traccar proxy (Basic auth)
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│ → targo-hub → GenieACS NBI → summarizeDevice()
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│ → {interfaces[], mesh[], wifi{}, opticalStatus, ethernet{}}
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│
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├── fetchHosts(serial, refresh=true)
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│ → GET msg.gigafibre.ca/devices/:id/hosts?refresh
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│ → 2 inline tasks to CPE → read cache → clientNodeMap
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│ → {total, hosts[{name, ip, mac, band, signal, attachedNode}]}
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│
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▼
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UI renders:
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┌─ Fibre [Up] Rx dBm (when available)
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├─ IP Addresses (Internet, Gestion [clickable → /superadmin/], Service, LAN)
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├─ WiFi (per-radio + total clients: direct + mesh)
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├─ Ethernet ports
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├─ General (firmware, SSID, uptime)
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└─ Connected Clients (collapsible, grouped by mesh node)
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├─ basement (5) — signal %, name, IP, MAC, band, lease
|
||||||
|
├─ hallway (2)
|
||||||
|
├─ living_room (4)
|
||||||
|
└─ Filaire / Autre (wired clients)
|
||||||
```
|
```
|
||||||
|
|
||||||
## ERPNext Doctypes (module: Dispatch)
|
|
||||||
|
|
||||||
### Core
|
|
||||||
| Doctype | Autoname | Purpose |
|
|
||||||
|---------|----------|---------|
|
|
||||||
| Dispatch Technician | field:technician_id | Tech profile + GPS link |
|
|
||||||
| Dispatch Job | field:ticket_id | Work orders |
|
|
||||||
| Dispatch Tag | field:name | Job categorization |
|
|
||||||
|
|
||||||
### FSM Extension
|
|
||||||
| Doctype | Autoname | Purpose |
|
|
||||||
|---------|----------|---------|
|
|
||||||
| Service Location | LOC-.##### | Customer premises |
|
|
||||||
| Service Equipment | EQP-.##### | Deployed hardware |
|
|
||||||
| Service Subscription | SUB-.##### | Active service plans |
|
|
||||||
| Checklist Template | field:template_name | Reusable checklists |
|
|
||||||
|
|
||||||
### Child Tables
|
|
||||||
| Doctype | Parent |
|
|
||||||
|---------|--------|
|
|
||||||
| Equipment Move Log | Service Equipment |
|
|
||||||
| Job Equipment Item | Dispatch Job |
|
|
||||||
| Job Material Used | Dispatch Job |
|
|
||||||
| Job Checklist Item | Dispatch Job |
|
|
||||||
| Job Photo | Dispatch Job |
|
|
||||||
| Checklist Template Item | Checklist Template |
|
|
||||||
| Dispatch Job Assistant | Dispatch Job |
|
|
||||||
| Dispatch Tag Link | Dispatch Job / Technician |
|
|
||||||
|
|
||||||
## Workflows
|
|
||||||
|
|
||||||
### Helpdesk → Dispatch
|
|
||||||
1. Issue created (ERPNext HD) with type "Field Service"
|
|
||||||
2. Server script creates Dispatch Job, links back to Issue
|
|
||||||
3. Dispatcher assigns tech via PWA timeline
|
|
||||||
4. Tech completes job → Issue auto-resolved
|
|
||||||
|
|
||||||
### Equipment Lifecycle
|
|
||||||
1. Equipment purchased → status "En inventaire"
|
|
||||||
2. Installation job → status "Actif", linked to location + subscription
|
|
||||||
3. Repair/replacement → move log entry, status update
|
|
||||||
4. Return → status "Retourné", unlinked from location
|
|
||||||
|
|
||||||
### Subscription Lifecycle
|
|
||||||
1. Customer signs up → Subscription "En attente"
|
|
||||||
2. Installation job completed → Subscription "Actif"
|
|
||||||
3. Non-payment → Subscription "Suspendu"
|
|
||||||
4. Cancellation → removal job → equipment returned → Subscription "Annulé"
|
|
||||||
|
|
||||||
## Comparison with Industry Tools
|
|
||||||
|
|
||||||
| Feature | Gigafibre FSM | Odoo FS | Zuper | Salesforce FS |
|
|
||||||
|---------|---------------|---------|-------|---------------|
|
|
||||||
| Drag-drop dispatch | Yes (custom PWA) | Yes | Yes | Yes |
|
|
||||||
| GPS real-time | Yes (Traccar WS) | Limited | Yes | Yes |
|
|
||||||
| Route optimization | Yes (Mapbox) | Basic | Yes | Advanced |
|
|
||||||
| Equipment tracking | Yes (serial+MAC) | Yes | Yes | Yes |
|
|
||||||
| Barcode scanning | Planned | Yes | Yes | Yes |
|
|
||||||
| Offline mobile | Planned (PWA) | Limited | Yes | Yes |
|
|
||||||
| Subscriptions | Yes (custom) | Yes (native) | Yes | Yes |
|
|
||||||
| Helpdesk integration | Yes (ERPNext Issue) | Yes | Yes (Zendesk) | Yes (native) |
|
|
||||||
| Self-hosted | Yes | Yes | No | No |
|
|
||||||
| Cost | Free (OSS) | Free (CE) | ~$50/user/mo | ~$200/user/mo |
|
|
||||||
|
|
|
||||||
Loading…
Reference in New Issue
Block a user