diff --git a/apps/ops/src/api/roster.js b/apps/ops/src/api/roster.js
index b1da4d0..28a7391 100644
--- a/apps/ops/src/api/roster.js
+++ b/apps/ops/src/api/roster.js
@@ -37,6 +37,11 @@ export const generate = (start, days = 7, weights) => jpost('/roster/generate',
 export const publish = (assignments) => jpost('/roster/publish', { assignments })
 export const publishWeek = (start, days, assignments, notify) => jpost('/roster/publish-week', { start, days, assignments, notify })
 export const updateTemplate = (name, patch) => jput('/roster/template/' + encodeURIComponent(name), patch)
+
+// ── Copilote (Gemini Flash) + politique de reprise ──
+export const askAssistant = (message, history) => jpost('/roster/assistant', { message, history })
+export const getPolicy = () => jget('/roster/policy')
+export const savePolicy = (policy) => jpost('/roster/policy', policy)
 export async function deleteShiftTemplate (name) {
   const r = await fetch(HUB + '/roster/template/' + encodeURIComponent(name), { method: 'DELETE' })
   if (!r.ok) throw new Error('Suppression modèle: ' + r.status)
diff --git a/apps/ops/src/config/nav.js b/apps/ops/src/config/nav.js
index 2a2b0ae..db73e21 100644
--- a/apps/ops/src/config/nav.js
+++ b/apps/ops/src/config/nav.js
@@ -6,6 +6,7 @@ export const navItems = [
   { path: '/dispatch',  icon: 'Truck',           label: 'Dispatch',         requires: 'view_all_jobs' },
   { path: '/planification', icon: 'CalendarRange', label: 'Planification',  requires: 'view_all_jobs' },
   { path: '/rdv',       icon: 'CalendarClock',   label: 'Rendez-vous',      requires: 'view_all_jobs' },
+  { path: '/copilote',  icon: 'Sparkles',        label: 'Copilote',         requires: 'view_all_jobs' },
   { path: '/tickets',   icon: 'Ticket',          label: 'Tickets',          requires: 'view_all_tickets' },
   { path: '/equipe',    icon: 'UsersRound',      label: 'Équipe',           requires: 'manage_users' },
   { path: '/rapports',  icon: 'BarChart3',       label: 'Rapports',         requires: 'view_dashboard_kpi' },
diff --git a/apps/ops/src/layouts/MainLayout.vue b/apps/ops/src/layouts/MainLayout.vue
index f9b1609..5ecf02f 100644
--- a/apps/ops/src/layouts/MainLayout.vue
+++ b/apps/ops/src/layouts/MainLayout.vue
@@ -124,12 +124,13 @@ import { navItems as allNavItems } from 'src/config/nav'
 import {
   LayoutDashboard, Users, Truck, Ticket, UsersRound, BarChart3,
   Gift, Settings, LogOut, PanelLeftOpen, PanelLeftClose, Mail,
+  CalendarRange, CalendarClock, Sparkles,
 } from 'lucide-vue-next'
 import ConversationPanel from 'src/components/shared/ConversationPanel.vue'
 import { useConversations } from 'src/composables/useConversations'
 import FlowEditorDialog from 'src/components/flow-editor/FlowEditorDialog.vue'
 
-const icons = { LayoutDashboard, Users, Truck, Ticket, UsersRound, BarChart3, Gift, Settings, LogOut, PanelLeftOpen, PanelLeftClose, Mail }
+const icons = { LayoutDashboard, Users, Truck, Ticket, UsersRound, BarChart3, Gift, Settings, LogOut, PanelLeftOpen, PanelLeftClose, Mail, CalendarRange, CalendarClock, Sparkles }
 
 const { panelOpen, activeCount: convCount } = useConversations()
 function toggleConvPanel () { panelOpen.value = !panelOpen.value }
diff --git a/apps/ops/src/pages/CopilotePage.vue b/apps/ops/src/pages/CopilotePage.vue
new file mode 100644
index 0000000..63a9fd6
--- /dev/null
+++ b/apps/ops/src/pages/CopilotePage.vue
@@ -0,0 +1,122 @@
+<template>
+  <q-page class="q-pa-md" style="max-width:900px;margin:0 auto">
+    <div class="text-h6 q-mb-xs">🤖 Copilote dispatch</div>
+    <div class="text-caption text-grey-7 q-mb-md">
+      Demande en langage naturel (texte ou voix) l'impact d'une absence et des idées de réassignation.
+      Ex : « Kadi est malade le 16 juin, quel impact et quelles réassignations ? »
+    </div>
+
+    <!-- Politique de reprise -->
+    <q-card flat bordered class="q-pa-md q-mb-md">
+      <div class="text-subtitle2 q-mb-sm">Politique de reprise (technicien indisponible)</div>
+      <q-select dense outlined emit-value map-options
+        v-model="policy.reschedule" :options="opts.reschedule"
+        label="Quand un tech ne peut se présenter" :loading="loadingPolicy" />
+      <div class="row items-center q-gutter-md q-mt-sm">
+        <q-toggle v-model="policy.sms_enabled" label="SMS client activé" />
+        <q-toggle v-model="policy.sms_quiet_hours" label="Pas la nuit (21h–8h)" />
+        <q-select dense outlined emit-value map-options style="min-width:260px"
+          v-model="policy.escalation" :options="opts.escalation" label="Escalade superviseur" />
+        <q-space />
+        <q-btn unelevated color="primary" label="Enregistrer" :loading="savingPolicy" @click="doSavePolicy" />
+      </div>
+      <div v-if="policySaved" class="text-positive text-caption q-mt-xs">✓ Politique enregistrée</div>
+    </q-card>
+
+    <!-- Chat -->
+    <q-card flat bordered class="q-pa-md">
+      <div ref="scrollEl" style="max-height:52vh;overflow:auto" class="q-pb-sm">
+        <div v-if="!messages.length" class="text-grey-6 text-center q-pa-lg">
+          Pose ta question — j'analyse l'équipe et les rendez-vous réels avant de répondre.
+        </div>
+        <q-chat-message v-for="(m, i) in messages" :key="i"
+          :sent="m.role === 'user'"
+          :bg-color="m.role === 'user' ? 'primary' : 'grey-2'"
+          :text-color="m.role === 'user' ? 'white' : 'grey-10'">
+          <div style="white-space:pre-wrap">{{ m.content }}</div>
+        </q-chat-message>
+        <q-chat-message v-if="loading" :text="['…']" bg-color="grey-2" />
+      </div>
+      <q-separator class="q-my-sm" />
+      <div class="row items-end q-gutter-sm">
+        <q-input class="col" outlined dense autogrow v-model="input"
+          placeholder="Ex : Simon Clo est malade aujourd'hui, quel impact ?"
+          @keyup.enter.exact.prevent="send" />
+        <q-btn v-if="voiceOk" round flat :color="listening ? 'red' : 'grey-7'"
+          :icon="listening ? 'mic' : 'mic_none'" @click="toggleVoice" :title="listening ? 'Arrêter' : 'Dicter'" />
+        <q-btn round unelevated color="primary" icon="send" :loading="loading"
+          :disable="!input.trim()" @click="send" />
+      </div>
+    </q-card>
+  </q-page>
+</template>
+
+<script setup>
+import { ref, reactive, onMounted, nextTick } from 'vue'
+import { askAssistant, getPolicy, savePolicy } from 'src/api/roster'
+
+const messages = ref([])
+const input = ref('')
+const loading = ref(false)
+const scrollEl = ref(null)
+
+const policy = reactive({ reschedule: 'auto_then_sms_then_super', sms_enabled: true, sms_quiet_hours: true, escalation: 'queue_sms' })
+const opts = reactive({ reschedule: [], escalation: [] })
+const loadingPolicy = ref(false)
+const savingPolicy = ref(false)
+const policySaved = ref(false)
+
+onMounted(async () => {
+  loadingPolicy.value = true
+  try {
+    const d = await getPolicy()
+    Object.assign(policy, d.policy || {})
+    opts.reschedule = d.options?.reschedule || []
+    opts.escalation = d.options?.escalation || []
+  } catch (e) { /* defaults */ }
+  loadingPolicy.value = false
+})
+
+async function doSavePolicy () {
+  savingPolicy.value = true; policySaved.value = false
+  try { await savePolicy({ ...policy }); policySaved.value = true; setTimeout(() => { policySaved.value = false }, 2500) }
+  catch (e) { /* ignore */ }
+  savingPolicy.value = false
+}
+
+async function scrollDown () { await nextTick(); if (scrollEl.value) scrollEl.value.scrollTop = scrollEl.value.scrollHeight }
+
+async function send () {
+  const text = input.value.trim()
+  if (!text || loading.value) return
+  messages.value.push({ role: 'user', content: text })
+  input.value = ''
+  loading.value = true
+  await scrollDown()
+  try {
+    const hist = messages.value.slice(-8).map(m => ({ role: m.role, content: m.content }))
+    const d = await askAssistant(text, hist)
+    messages.value.push({ role: 'assistant', content: d.reply || 'Aucune réponse.' })
+  } catch (e) {
+    messages.value.push({ role: 'assistant', content: 'Erreur : ' + (e.message || e) })
+  }
+  loading.value = false
+  await scrollDown()
+}
+
+// ── Voix (Web Speech API, navigateur) ──
+const SR = (typeof window !== 'undefined') && (window.SpeechRecognition || window.webkitSpeechRecognition)
+const voiceOk = !!SR
+const listening = ref(false)
+let rec = null
+function toggleVoice () {
+  if (!SR) return
+  if (listening.value) { try { rec && rec.stop() } catch {} ; return }
+  rec = new SR(); rec.lang = 'fr-CA'; rec.interimResults = false; rec.maxAlternatives = 1
+  rec.onresult = (e) => { const t = e.results[0][0].transcript; input.value = (input.value ? input.value + ' ' : '') + t }
+  rec.onend = () => { listening.value = false }
+  rec.onerror = () => { listening.value = false }
+  listening.value = true
+  try { rec.start() } catch { listening.value = false }
+}
+</script>
diff --git a/apps/ops/src/router/index.js b/apps/ops/src/router/index.js
index 3df2b8a..f9da577 100644
--- a/apps/ops/src/router/index.js
+++ b/apps/ops/src/router/index.js
@@ -40,6 +40,7 @@ const routes = [
       { path: 'dispatch',          component: () => import('src/pages/DispatchPage.vue') },
       { path: 'planification',     component: () => import('src/pages/PlanificationPage.vue') },
       { path: 'rdv',               component: () => import('src/pages/RendezVousPage.vue') },
+      { path: 'copilote',          component: () => import('src/pages/CopilotePage.vue') },
       { path: 'agent-flows',       component: () => import('src/pages/AgentFlowsPage.vue') },
       { path: 'network',           component: () => import('src/pages/NetworkPage.vue') },
       // Gift campaigns — list, new wizard (CSV upload + matching), per-campaign detail with live SSE updates