diff --git a/apps/ops/src/components/customer/CustomerSatisfaction.vue b/apps/ops/src/components/customer/CustomerSatisfaction.vue
new file mode 100644
index 0000000..bb781ca
--- /dev/null
+++ b/apps/ops/src/components/customer/CustomerSatisfaction.vue
@@ -0,0 +1,40 @@
+<template>
+  <!-- Bloc « Satisfaction » de la fiche client (extrait de ClientDetailPage, T7). Faible couplage :
+       props latest/count + émet 'draft' (canal). Réutilisable dans le customer-360. -->
+  <div v-if="latest" class="ops-card q-pa-md q-mb-sm" style="border-radius:10px">
+    <div class="row items-center no-wrap">
+      <q-icon name="star" color="warning" size="20px" class="q-mr-xs" />
+      <span class="section-title" style="font-size:1rem">Satisfaction</span>
+      <span class="q-ml-md" :style="{ color: latest.stars >= 5 ? '#00C853' : (latest.stars <= 2 ? '#e53935' : '#f5b50a'), letterSpacing: '2px', fontSize: '1.1rem' }">
+        <span>{{ '★'.repeat(latest.stars || 0) }}</span><span style="color:#e2e8f0">{{ '☆'.repeat(5 - (latest.stars || 0)) }}</span>
+      </span>
+      <span class="text-caption text-grey-6 q-ml-sm">{{ latest.stars }}/5</span>
+      <q-space />
+      <span class="text-caption text-grey-5">{{ formatDateTime(latest.stars_ts || latest.comment_ts || latest.created) }}</span>
+      <q-btn v-if="count > 1" dense flat size="sm" no-caps color="primary" :label="`${count} évaluations`" class="q-ml-sm" @click="$router.push('/evaluations')" />
+    </div>
+    <div v-if="latest.comment" class="q-mt-xs" style="white-space:pre-wrap;color:#334155">« {{ latest.comment }} »</div>
+  </div>
+  <!-- Pas encore d'évaluation : proposer d'en demander une (brouillon courriel/texto pré-rempli, langue du client) -->
+  <div v-else class="ops-card q-px-md q-py-sm q-mb-sm row items-center" style="border-radius:10px">
+    <q-icon name="star_outline" color="warning" size="20px" class="q-mr-sm" />
+    <span class="text-grey-7">Aucune évaluation pour ce client.</span>
+    <q-space />
+    <q-btn dense unelevated no-caps color="warning" text-color="white" icon="reviews" label="Demander une évaluation">
+      <q-tooltip>Ouvrir un brouillon d'invitation (coordonnées + message pré-remplis)</q-tooltip>
+      <q-menu auto-close>
+        <q-list dense style="min-width:210px">
+          <q-item-label header class="q-py-xs">Brouillon d'invitation (langue du client)</q-item-label>
+          <q-item clickable @click="$emit('draft', 'email')"><q-item-section avatar><q-icon name="mail" color="primary" /></q-item-section><q-item-section>Par courriel</q-item-section></q-item>
+          <q-item clickable @click="$emit('draft', 'sms')"><q-item-section avatar><q-icon name="sms" color="positive" /></q-item-section><q-item-section>Par texto</q-item-section></q-item>
+        </q-list>
+      </q-menu>
+    </q-btn>
+  </div>
+</template>
+
+<script setup>
+import { formatDateTime } from 'src/composables/useFormatters'
+defineProps({ latest: { type: Object, default: null }, count: { type: Number, default: 0 } })
+defineEmits(['draft'])
+</script>
diff --git a/apps/ops/src/pages/ClientDetailPage.vue b/apps/ops/src/pages/ClientDetailPage.vue
index 0a7ce9b..7375c62 100644
--- a/apps/ops/src/pages/ClientDetailPage.vue
+++ b/apps/ops/src/pages/ClientDetailPage.vue
@@ -47,37 +47,8 @@
         </div>
       </div>
 
-      <!-- Satisfaction : dernière évaluation laissée par CE client (étoiles + commentaire) -->
-      <div v-if="latestRating" class="ops-card q-pa-md q-mb-sm" style="border-radius:10px">
-        <div class="row items-center no-wrap">
-          <q-icon name="star" color="warning" size="20px" class="q-mr-xs" />
-          <span class="section-title" style="font-size:1rem">Satisfaction</span>
-          <span class="q-ml-md" :style="{ color: latestRating.stars >= 5 ? '#00C853' : (latestRating.stars <= 2 ? '#e53935' : '#f5b50a'), letterSpacing: '2px', fontSize: '1.1rem' }">
-            <span>{{ '★'.repeat(latestRating.stars || 0) }}</span><span style="color:#e2e8f0">{{ '☆'.repeat(5 - (latestRating.stars || 0)) }}</span>
-          </span>
-          <span class="text-caption text-grey-6 q-ml-sm">{{ latestRating.stars }}/5</span>
-          <q-space />
-          <span class="text-caption text-grey-5">{{ formatDateTime(latestRating.stars_ts || latestRating.comment_ts || latestRating.created) }}</span>
-          <q-btn v-if="custRatings.length > 1" dense flat size="sm" no-caps color="primary" :label="`${custRatings.length} évaluations`" class="q-ml-sm" @click="$router.push('/evaluations')" />
-        </div>
-        <div v-if="latestRating.comment" class="q-mt-xs" style="white-space:pre-wrap;color:#334155">« {{ latestRating.comment }} »</div>
-      </div>
-      <!-- Pas encore d'évaluation : proposer d'en demander une (brouillon courriel/texto pré-rempli, langue du client) -->
-      <div v-else class="ops-card q-px-md q-py-sm q-mb-sm row items-center" style="border-radius:10px">
-        <q-icon name="star_outline" color="warning" size="20px" class="q-mr-sm" />
-        <span class="text-grey-7">Aucune évaluation pour ce client.</span>
-        <q-space />
-        <q-btn dense unelevated no-caps color="warning" text-color="white" icon="reviews" label="Demander une évaluation">
-          <q-tooltip>Ouvrir un brouillon d'invitation (coordonnées + message pré-remplis)</q-tooltip>
-          <q-menu auto-close>
-            <q-list dense style="min-width:210px">
-              <q-item-label header class="q-py-xs">Brouillon d'invitation (langue du client)</q-item-label>
-              <q-item clickable @click="draftRatingInvite('email')"><q-item-section avatar><q-icon name="mail" color="primary" /></q-item-section><q-item-section>Par courriel</q-item-section></q-item>
-              <q-item clickable @click="draftRatingInvite('sms')"><q-item-section avatar><q-icon name="sms" color="positive" /></q-item-section><q-item-section>Par texto</q-item-section></q-item>
-            </q-list>
-          </q-menu>
-        </q-btn>
-      </div>
+      <!-- Satisfaction (extrait → CustomerSatisfaction, T7) -->
+      <CustomerSatisfaction :latest="latestRating" :count="custRatings.length" @draft="draftRatingInvite" />
 
       <!-- Communications regroupées : courriels/SMS = panneau « Messagerie » (droite) ; les appels & comms loggées restent visibles dans le résumé « Activité récente ». Le Journal séparé (ex-ChatterPanel) a été retiré pour éviter le doublon. `callLog` est conservé : il alimente l'Activité récente. -->
 
@@ -1179,6 +1150,7 @@ import DataTable from 'src/components/shared/DataTable.vue'
 import CustomerHeader from 'src/components/customer/CustomerHeader.vue'
 import ContactCard from 'src/components/customer/ContactCard.vue'
 import CustomerInfoCard from 'src/components/customer/CustomerInfoCard.vue'
+import CustomerSatisfaction from 'src/components/customer/CustomerSatisfaction.vue'
 import InlineField from 'src/components/shared/InlineField.vue'
 import { useSoftphone } from 'src/composables/useSoftphone'
 import UnifiedCreateModal from 'src/components/shared/UnifiedCreateModal.vue'