diff --git a/apps/ops/src/api/roster.js b/apps/ops/src/api/roster.js
index 5939d6b..7fc4477 100644
--- a/apps/ops/src/api/roster.js
+++ b/apps/ops/src/api/roster.js
@@ -93,5 +93,7 @@ export const redistributePlan = (plan) => jpost('/roster/skill-impact/redistribu
 export const unassignedJobs = () => jget('/roster/unassigned-jobs')
 // Assigner un job à un tech (date = case déposée)
 export const assignJob = (job, tech, date) => jpost('/roster/assign-job', { job, tech, date })
+// Fil complet d'un ticket legacy (description + commentaires/réponses des collaborateurs) — read-only
+export const legacyTicketThread = (id) => jget('/dispatch/legacy-sync/ticket-thread?id=' + encodeURIComponent(id))
 // Aviser le client d'un report : désassigne + SMS lien /book — { job, phone?, message? }
 export const notifyReschedule = (body) => jpost('/roster/job/notify-reschedule', body)
diff --git a/apps/ops/src/composables/useBottomPanel.js b/apps/ops/src/composables/useBottomPanel.js
index 3eec073..7a91313 100644
--- a/apps/ops/src/composables/useBottomPanel.js
+++ b/apps/ops/src/composables/useBottomPanel.js
@@ -7,32 +7,42 @@ export function useBottomPanel (store, todayStr, unscheduledJobs, { pushUndo, sm
   const bottomPanelH    = ref(parseInt(localStorage.getItem('sbv2-bottomH')) || 220)
   watch(bottomPanelOpen, v => localStorage.setItem('sbv2-bottomPanel', v ? 'true' : 'false'))
 
-  // ── Grouped by date ──────────────────────────────────────────────────────────
+  // ── Tri / regroupement (date · ville · priorité) ─────────────────────────────
+  const bottomSort = ref(localStorage.getItem('sbv2-bottomSort') || 'date')
+  watch(bottomSort, v => localStorage.setItem('sbv2-bottomSort', v))
+  const PRIO = { urgent: 0, high: 1, medium: 2, low: 3 }
+  // Ville : 2e segment de l'adresse libre, sinon 1er token du sujet avant « | » (tickets legacy), sinon vide.
+  function cityOf (job) {
+    const a = String(job.address || '')
+    const parts = a.split(',').map(s => s.trim()).filter(Boolean)
+    if (parts.length >= 2) return parts[1]
+    const subj = String(job.subject || ''); if (subj.includes('|')) return subj.split('|')[0].trim()
+    return parts[0] || ''
+  }
   const unassignedGrouped = computed(() => {
     const today = todayStr
+    const sort = bottomSort.value
     const jobs = unscheduledJobs.value.slice()
+    const byDate = (a, b) => { // ordre secondaire : date (aujourd'hui d'abord)
+      const da = a.scheduledDate || '9999-99-99'; const db = b.scheduledDate || '9999-99-99'
+      const at = da === today ? 0 : 1; const bt = db === today ? 0 : 1
+      return at !== bt ? at - bt : da.localeCompare(db)
+    }
     jobs.sort((a, b) => {
-      const da = a.scheduledDate || '9999-99-99'
-      const db = b.scheduledDate || '9999-99-99'
-      const aToday = da === today ? 0 : 1
-      const bToday = db === today ? 0 : 1
-      if (aToday !== bToday) return aToday - bToday
-      if (da !== db) return da.localeCompare(db)
-      const prio = { high: 0, medium: 1, low: 2 }
-      return (prio[a.priority] ?? 2) - (prio[b.priority] ?? 2)
+      if (sort === 'priority') return (PRIO[a.priority] ?? 3) - (PRIO[b.priority] ?? 3) || byDate(a, b)
+      if (sort === 'city') return cityOf(a).localeCompare(cityOf(b)) || byDate(a, b)
+      return byDate(a, b) || ((PRIO[a.priority] ?? 3) - (PRIO[b.priority] ?? 3))
     })
-    const groups = []
-    let currentDate = null
+    const keyOf = job => sort === 'priority' ? (job.priority || 'low') : sort === 'city' ? (cityOf(job) || 'Sans ville') : (job.scheduledDate || null)
+    const labelOf = key => {
+      if (sort === 'priority') return ({ urgent: '🔴 Urgent', high: '🟠 Élevée', medium: '🔵 Moyenne', low: '⚪ Basse' })[key] || key
+      if (sort === 'city') return key
+      return key === today ? "Aujourd'hui" : (key ? fmtDate(new Date(key + 'T00:00:00')) : 'Sans date')
+    }
+    const groups = []; let cur = Symbol('init')
     jobs.forEach(job => {
-      const d = job.scheduledDate || null
-      if (d !== currentDate) {
-        currentDate = d
-        let label = d === today ? "Aujourd'hui" : d ? d : 'Sans date'
-        if (d && d !== today) {
-          label = fmtDate(new Date(d + 'T00:00:00'))
-        }
-        groups.push({ date: d, label, jobs: [] })
-      }
+      const k = keyOf(job)
+      if (k !== cur) { cur = k; groups.push({ key: String(k), date: sort === 'date' ? k : null, label: labelOf(k), jobs: [] }) }
       groups.at(-1).jobs.push(job)
     })
     return groups
@@ -111,7 +121,7 @@ export function useBottomPanel (store, todayStr, unscheduledJobs, { pushUndo, sm
   }
 
   return {
-    bottomPanelOpen, bottomPanelH, unassignedGrouped, startBottomResize,
+    bottomPanelOpen, bottomPanelH, unassignedGrouped, bottomSort, startBottomResize,
     bottomSelected, toggleBottomSelect, selectAllBottom, clearBottomSelect, batchAssignBottom,
     dispatchCriteria, dispatchCriteriaModal, saveDispatchCriteria, moveCriterion,
     btColWidths, btColW, startColResize,
diff --git a/apps/ops/src/modules/dispatch/components/BottomPanel.vue b/apps/ops/src/modules/dispatch/components/BottomPanel.vue
index be39412..2088b32 100644
--- a/apps/ops/src/modules/dispatch/components/BottomPanel.vue
+++ b/apps/ops/src/modules/dispatch/components/BottomPanel.vue
@@ -9,10 +9,11 @@ const props = defineProps({
   unscheduledCount: Number,
   selected: Object, // Set
   dropActive: Boolean,
+  sort: { type: String, default: 'date' }, // tri du pool : date | city | priority
 })
 
 const emit = defineEmits([
-  'update:open', 'update:height', 'resize-start',
+  'update:open', 'update:height', 'resize-start', 'update:sort',
   'toggle-select', 'select-all', 'clear-select', 'batch-assign',
   'auto-distribute', 'open-criteria',
   'row-click', 'row-dblclick', 'row-dragstart',
@@ -106,6 +107,11 @@ function btLassoEnd () {
     </span>
     <button v-if="unscheduledCount" class="sbf-auto-btn" @click="emit('auto-distribute')" title="Répartir automatiquement">⚡ Répartir auto</button>
     <button class="sbf-auto-btn" style="border-color:rgba(255,255,255,0.12)" @click="emit('open-criteria')" title="Critères de dispatch">⚙ Critères</button>
+    <label style="display:inline-flex;align-items:center;gap:4px;font-size:0.72rem;opacity:.85" title="Trier le pool">⇅
+      <select :value="sort" @change="emit('update:sort', $event.target.value)" style="background:rgba(255,255,255,0.06);color:inherit;border:1px solid rgba(255,255,255,0.12);border-radius:5px;padding:1px 4px;font-size:0.72rem">
+        <option value="date">Date</option><option value="city">Ville</option><option value="priority">Priorité</option>
+      </select>
+    </label>
     <!-- Batch assign bar -->
     <template v-if="selected.size">
       <span class="sb-bottom-sel-count">{{ selected.size }} sélectionnée{{ selected.size>1?'s':'' }}</span>
@@ -141,7 +147,7 @@ function btLassoEnd () {
       </thead>
     </table>
     <div class="sb-bottom-scroll" ref="btScrollRef" @mousedown="btLassoStart" style="position:relative">
-      <template v-for="group in groups" :key="group.date||'nodate'">
+      <template v-for="group in groups" :key="group.key || group.date || 'nodate'">
         <div class="sb-bottom-date-sep">
           <span class="sb-bottom-date-label">{{ group.label }}</span>
           <span class="sb-bottom-date-count">{{ group.jobs.length }}</span>
diff --git a/apps/ops/src/modules/dispatch/components/RightPanel.vue b/apps/ops/src/modules/dispatch/components/RightPanel.vue
index b291be8..8beda96 100644
--- a/apps/ops/src/modules/dispatch/components/RightPanel.vue
+++ b/apps/ops/src/modules/dispatch/components/RightPanel.vue
@@ -1,12 +1,25 @@
 <script setup>
-import { inject } from 'vue'
+import { inject, ref, watch } from 'vue'
 import { fmtDur, prioLabel, prioClass, ICON, legacyReplyUrl } from 'src/composables/useHelpers'
+import { legacyTicketThread } from 'src/api/roster'
 import TagEditor from 'src/components/shared/TagEditor.vue'
 
 const props = defineProps({
   panel: Object, // { mode, data: { job, tech } } or null
 })
 
+// Fil legacy (description + commentaires/réponses) chargé À LA DEMANDE au clic.
+const thread = ref(null); const threadLoading = ref(false); const threadOpen = ref(false)
+async function toggleThread () {
+  const id = props.panel?.data?.job?.legacyTicketId; if (!id) return
+  threadOpen.value = !threadOpen.value
+  if (!threadOpen.value || thread.value) return
+  threadLoading.value = true
+  try { thread.value = await legacyTicketThread(id) } catch (e) { thread.value = { error: String(e.message || e) } } finally { threadLoading.value = false }
+}
+function fmtThreadDate (iso) { if (!iso) return ''; const d = new Date(iso); return isNaN(d) ? '' : d.toLocaleString('fr-CA', { dateStyle: 'short', timeStyle: 'short' }) }
+watch(() => props.panel?.data?.job?.legacyTicketId, () => { thread.value = null; threadOpen.value = false }) // reset quand on change de job
+
 const emit = defineEmits([
   'close', 'edit', 'move', 'geofix', 'unassign',
   'set-end-date', 'remove-assistant', 'assign-pending',
@@ -94,6 +107,22 @@ const onDeleteTag = inject('onDeleteTag')
         <span class="sb-rp-lbl">Détails du ticket</span>
         <div style="white-space:pre-wrap;max-height:200px;overflow:auto;font-size:0.78rem;line-height:1.4;background:rgba(255,255,255,0.04);border:1px solid rgba(255,255,255,0.08);border-radius:6px;padding:6px 8px;margin-top:2px">{{ panel.data.job.legacyDetail }}</div>
       </div>
+      <!-- Fil complet du ticket legacy : commentaires / réponses des collaborateurs (chargé au clic) -->
+      <div v-if="panel.data?.job?.legacyTicketId" class="sb-rp-field">
+        <button class="sb-rp-btn" style="width:100%;text-align:left" @click="toggleThread">
+          💬 {{ threadOpen ? 'Masquer' : 'Voir' }} le fil du ticket / commentaires
+          <span v-if="thread && thread.count != null" style="opacity:.7">({{ thread.count }})</span>
+        </button>
+        <div v-if="threadOpen" style="margin-top:6px;max-height:300px;overflow:auto">
+          <div v-if="threadLoading" style="font-size:.78rem;opacity:.7;padding:4px">Chargement…</div>
+          <div v-else-if="thread && thread.error" style="font-size:.78rem;color:#ef4444;padding:4px">Erreur : {{ thread.error }}</div>
+          <div v-else-if="thread && !thread.messages?.length" style="font-size:.78rem;opacity:.7;padding:4px">Aucun message.</div>
+          <div v-for="(m, i) in (thread?.messages || [])" :key="i" style="border-left:2px solid rgba(255,255,255,0.12);padding:3px 8px;margin-bottom:6px">
+            <div style="font-size:.68rem;opacity:.7"><b>{{ m.author }}</b> · {{ fmtThreadDate(m.at) }}</div>
+            <div style="white-space:pre-wrap;font-size:.76rem;line-height:1.35">{{ m.text }}</div>
+          </div>
+        </div>
+      </div>
       <div v-if="panel.data?.job?.note" class="sb-rp-field"><span class="sb-rp-lbl">Note</span>{{ panel.data.job.note }}</div>
       <div class="sb-rp-field">
         <span class="sb-rp-lbl">Tags</span>
diff --git a/apps/ops/src/pages/DispatchPage.vue b/apps/ops/src/pages/DispatchPage.vue
index ee52338..d2b38fa 100644
--- a/apps/ops/src/pages/DispatchPage.vue
+++ b/apps/ops/src/pages/DispatchPage.vue
@@ -310,7 +310,7 @@ const {
 } = useContextMenus({ store, rightPanel, invalidateRoutes, fullUnassign, openMoveModal, openEditModal })
 
 const {
-  bottomPanelOpen, bottomPanelH, unassignedGrouped, startBottomResize,
+  bottomPanelOpen, bottomPanelH, unassignedGrouped, bottomSort, startBottomResize,
   bottomSelected, toggleBottomSelect, selectAllBottom, clearBottomSelect, batchAssignBottom,
   dispatchCriteria, dispatchCriteriaModal, saveDispatchCriteria, moveCriterion,
   btColWidths, btColW, startColResize,
@@ -1634,6 +1634,7 @@ onUnmounted(() => {
 
       <BottomPanel :open="bottomPanelOpen" :height="bottomPanelH"
                    :groups="unassignedGrouped" :unscheduled-count="unscheduledJobs.length"
+                   :sort="bottomSort" @update:sort="v => bottomSort = v"
                    :selected="bottomSelected" :drop-active="unassignDropActive"
                    @update:open="v => bottomPanelOpen = v" @resize-start="startBottomResize"
                    @toggle-select="toggleBottomSelect" @select-all="selectAllBottom" @clear-select="clearBottomSelect"
diff --git a/apps/ops/src/pages/PlanificationPage.vue b/apps/ops/src/pages/PlanificationPage.vue
index ac5ff14..2bbf670 100644
--- a/apps/ops/src/pages/PlanificationPage.vue
+++ b/apps/ops/src/pages/PlanificationPage.vue
@@ -544,7 +544,7 @@
         <div v-else-if="!assignPanel.jobs.length" class="text-grey-6 q-pa-md text-center">Aucun job à assigner 🎉</div>
         <div v-for="grp in assignGroups" :key="grp.key" class="assign-grp" :class="{ 'grp-hl': groupSelected(grp) }">
           <div v-if="grp.jobs.length > 1" class="assign-grp-hdr" @click="toggleGroupSel(grp)"><q-icon name="account_tree" size="12px" /> Groupe ({{ grp.jobs.length }}) — tout sélectionner (terrain)</div>
-          <div v-for="(j, idx) in grp.jobs" :key="j.name" class="assign-job" :class="{ blocked: j.status === 'On Hold', child: grp.jobs.length > 1 && idx > 0, sel: !!selectedJobs[j.name], dragging: draggingSet.has(j.name) }" :style="{ borderLeft: '4px solid ' + panelJobColor(j) }" draggable="true" @dragstart="onJobDragStart($event, j)" @dragend="onJobDragEnd">
+          <div v-for="(j, idx) in grp.jobs" :key="j.name" class="assign-job" :class="{ blocked: j.status === 'On Hold', child: grp.jobs.length > 1 && idx > 0, sel: !!selectedJobs[j.name], dragging: draggingSet.has(j.name) }" :style="{ borderLeft: '5px solid ' + panelJobColor(j) }" draggable="true" @dragstart="onJobDragStart($event, j)" @dragend="onJobDragEnd">
             <div class="row items-center no-wrap">
               <q-checkbox dense size="xs" :model-value="!!selectedJobs[j.name]" @update:model-value="selectedJobs[j.name] = $event" @click.stop @mousedown.stop class="q-mr-xs" />
               <q-icon :name="jobIsOnsite(j) ? 'home_repair_service' : 'cloud'" size="13px" :color="jobIsOnsite(j) ? 'teal' : 'grey-5'" class="q-mr-xs"><q-tooltip>{{ jobIsOnsite(j) ? 'Sur site (terrain)' : 'À distance / netadmin — pas pour un tech terrain' }}</q-tooltip></q-icon>
@@ -966,9 +966,9 @@ function hashColor (label) { let h = 0; for (const c of String(label)) h = (h *
 const customTags = ref([]) // [{label,color}] créés à la volée (localStorage)
 function saveCustomTags () { localStorage.setItem('roster-skill-tags-v1', JSON.stringify(customTags.value)) }
 function getTagColor (label) { const ct = customTags.value.find(x => x.label === label); return (ct && ct.color) || hashColor(label) }
-// Couleur d'une carte job du panneau « à assigner » : type legacy → type ERPNext → compétence (cohérent avec le board Dispatch)
-const JOBTYPE_COLOR = { Installation: '#46992f', 'Réparation': '#f1c84b', Retrait: '#c0392b', 'Dépannage': '#f59e0b', Autre: '#90a4ae' }
-function panelJobColor (j) { return legacyDeptColor(j.legacy_dept) || JOBTYPE_COLOR[j.job_type] || (j.required_skill ? getTagColor(j.required_skill) : '#90a4ae') }
+// Couleur d'une carte job = COULEUR DE SA COMPÉTENCE (éditable via le gestionnaire de tags → cohérent + simple).
+// required_skill est renseigné côté hub (skill explicite, sinon déduit du type legacy). Repli : couleur du type.
+function panelJobColor (j) { return j.required_skill ? getTagColor(j.required_skill) : (legacyDeptColor(j.legacy_dept) || '#90a4ae') }
 const tagCatalog = computed(() => {
   const m = new Map()
   for (const ct of customTags.value) m.set(ct.label, { name: ct.label, label: ct.label, color: ct.color || hashColor(ct.label), category: 'Custom' })
diff --git a/services/targo-hub/lib/legacy-dispatch-sync.js b/services/targo-hub/lib/legacy-dispatch-sync.js
index 7e721e0..b3ad19f 100644
--- a/services/targo-hub/lib/legacy-dispatch-sync.js
+++ b/services/targo-hub/lib/legacy-dispatch-sync.js
@@ -217,6 +217,23 @@ async function reconcile () {
   return { ok: true, legacy_open_3301: legacyIds.size, erpnext_bridged: erpIds.size, missing_count: missing.length, missing, orphan_count: orphan.length, orphan, last_sync: _lastRun }
 }
 
+// Fil COMPLET d'un ticket legacy (description + commentaires/réponses des collaborateurs) — read-only.
+async function ticketThread (legacyId) {
+  const p = pool(); if (!p) throw new Error('mysql2 indisponible sur le hub')
+  const id = String(legacyId || '').replace(/[^0-9]/g, ''); if (!id) return { ok: false, error: 'id invalide' }
+  const [trows] = await p.query('SELECT subject, status FROM ticket WHERE id = ? LIMIT 1', [id])
+  const [rows] = await p.query(
+    `SELECT mm.id, mm.date_orig, mm.staff_id, s.first_name, s.last_name, s.username, mm.msg
+       FROM ticket_msg mm LEFT JOIN staff s ON s.id = mm.staff_id
+      WHERE mm.ticket_id = ? ORDER BY mm.id ASC LIMIT 200`, [id])
+  const messages = (rows || []).map(r => ({
+    at: r.date_orig ? new Date(Number(r.date_orig) * 1000).toISOString() : null,
+    author: [r.first_name, r.last_name].filter(Boolean).join(' ') || r.username || (r.staff_id ? ('Staff ' + r.staff_id) : 'Système / client'),
+    text: stripHtml(r.msg, 6000),
+  })).filter(m => m.text)
+  return { ok: true, ticket: id, subject: (trows && trows[0] && trows[0].subject) || '', status: (trows && trows[0] && trows[0].status) || '', count: messages.length, messages }
+}
+
 // ── Récurrence (setInterval) ──
 let _timer = null
 let _lastRun = null // heartbeat : dernier passage réussi (pour /status + Uptime-Kuma)
@@ -239,6 +256,7 @@ async function handle (req, res, method, path) {
     if (path === '/dispatch/legacy-sync/preview' && method === 'GET') return json(res, 200, await sync({ dryRun: true }))
     if (path === '/dispatch/legacy-sync/run' && method === 'POST') return json(res, 200, await sync({ dryRun: false }))
     if (path === '/dispatch/legacy-sync/reconcile' && method === 'GET') return json(res, 200, await reconcile())
+    if (path === '/dispatch/legacy-sync/ticket-thread' && method === 'GET') { const id = new URL(req.url, 'http://localhost').searchParams.get('id'); return json(res, 200, await ticketThread(id)) }
     if (path === '/dispatch/legacy-sync/status' && method === 'GET') { // heartbeat pour Uptime-Kuma (keyword "stale":false)
       const ageMin = _lastRun ? Math.round((Date.now() - Date.parse(_lastRun.at)) / 60000) : null
       const max = (Number(process.env.LEGACY_DISPATCH_SYNC_MIN) || 15) * 3 // toléré = 3 ticks
diff --git a/services/targo-hub/lib/roster.js b/services/targo-hub/lib/roster.js
index bc84ec7..71fadbd 100644
--- a/services/targo-hub/lib/roster.js
+++ b/services/targo-hub/lib/roster.js
@@ -277,6 +277,20 @@ function skillForJob (job) {
   const map = getBookingPolicy().skill_by_type || {}
   return String(map[job.service_type] || '').trim()
 }
+// Repli : déduit une COMPÉTENCE (parmi les skills réels des techs) depuis le département/type legacy.
+// Sert à colorer les tickets par la couleur de leur compétence (éditable via le gestionnaire de tags).
+function deptToSkill (txt) {
+  const d = String(txt || '').toLowerCase().normalize('NFD').replace(/[̀-ͯ]/g, '')
+  if (!d) return ''
+  if (/teleph/.test(d)) return 'telephone'
+  if (/tele|televis/.test(d)) return 'tv'
+  if (/fusion|episs/.test(d)) return 'épissure'
+  if (/monteur|aerien/.test(d)) return 'monteur'
+  if (/netadmin|net admin/.test(d)) return 'netadmin'
+  if (/repar|desinstall/.test(d)) return 'réparation'
+  if (/install|fibre/.test(d)) return 'installation'
+  return ''
+}
 // Enrichit des jobs avec une adresse LISIBLE (le champ service_location est un code « LOC-… »).
 // Batch : 1 seule requête sur Service Location pour tous les codes distincts.
 async function attachLocations (jobs) {
@@ -736,7 +750,7 @@ async function handle (req, res, method, path, url) {
   if (path === '/roster/unassigned-jobs' && method === 'GET') {
     const rows = await erp.list('Dispatch Job', { filters: [['status', 'in', ['open', 'On Hold']]], fields: ['name', 'subject', 'customer_name', 'service_location', 'service_type', 'job_type', 'legacy_dept', 'legacy_detail', 'legacy_ticket_id', 'legacy_activation_url', 'priority', 'duration_h', 'scheduled_date', 'status', 'depends_on', 'parent_job', 'step_order', 'assigned_tech'], orderBy: 'modified desc', limit: 400 })
     const jobs = (rows || []).filter(j => !j.assigned_tech) // non assignés
-    for (const j of jobs) j.required_skill = skillForJob(j)
+    for (const j of jobs) j.required_skill = skillForJob(j) || deptToSkill(j.legacy_dept || j.job_type || j.subject) // skill explicite, sinon déduit du type → couleur
     await attachLocations(jobs)
     return json(res, 200, { jobs })
   }