diff --git a/apps/ops/src/modules/campaigns/pages/CampaignNewPage.vue b/apps/ops/src/modules/campaigns/pages/CampaignNewPage.vue
index e6fc7c4..e4238f9 100644
--- a/apps/ops/src/modules/campaigns/pages/CampaignNewPage.vue
+++ b/apps/ops/src/modules/campaigns/pages/CampaignNewPage.vue
@@ -220,6 +220,18 @@
             il y a plus de cartes-cadeaux que de contacts. Le surplus sera perdu si
             la campagne est envoyée tel quel.
           </div>
+          <!-- Parser skip breakdown: tells the operator exactly WHERE the missing
+               contacts went (no_email = lost forever; duplicate = couple/foyer
+               de-duped; multi_skip = couple skipped by their multi setting). -->
+          <div v-if="parseSkipped && (parseSkipped.no_email || parseSkipped.duplicate || parseSkipped.multi_skip)"
+               class="q-mt-sm text-caption" style="color:#7C3F00">
+            <q-icon name="info" size="14px" /> Ventilation des contacts droppés au parsing du Map CSV
+            (sur {{ parseSkipped.total_rows }} lignes brutes) :
+            <span v-if="parseSkipped.no_email"> <strong>{{ parseSkipped.no_email }}</strong> sans email valide ·</span>
+            <span v-if="parseSkipped.duplicate"> <strong>{{ parseSkipped.duplicate }}</strong> emails en double (déjà vu plus haut) ·</span>
+            <span v-if="parseSkipped.multi_skip"> <strong>{{ parseSkipped.multi_skip }}</strong> couples ignorés (selon le réglage "Emails multiples") ·</span>
+            <span v-if="parseSkipped.no_name"> <strong>{{ parseSkipped.no_name }}</strong> sans nom (gardés, utilisent "cher client" à l'envoi)</span>
+          </div>
         </q-banner>
 
         <!-- ✓ Paired recipients (will be sent) ────────────────────────── -->
@@ -621,6 +633,10 @@ const sending = ref(false)
 const recipients = ref([])
 const unpairedContacts = ref([])
 const unusedGifts = ref([])
+// Map CSV parse skip counters surfaced from the hub so the operator can see
+// exactly which rows didn't make it into the pairing (no email, duplicates,
+// multi-skip).
+const parseSkipped = ref(null)
 
 // row_index (#1, #2, ...) is the source-CSV position — invaluable for the
 // user to cross-reference what they see here against the file they uploaded.
@@ -820,6 +836,7 @@ async function goPreview () {
     recipients.value      = r.recipients || []
     unpairedContacts.value = r.unpaired_contacts || []
     unusedGifts.value      = r.unused_gifts || []
+    parseSkipped.value     = r.skipped || null
     step.value = 2
   } catch (e) {
     $q.notify({ type: 'negative', message: 'Erreur de parsing: ' + e.message })
diff --git a/services/targo-hub/lib/campaigns.js b/services/targo-hub/lib/campaigns.js
index 33bd6a5..46d5622 100644
--- a/services/targo-hub/lib/campaigns.js
+++ b/services/targo-hub/lib/campaigns.js
@@ -390,7 +390,7 @@ function parseMapCsv (text, multi = 'first') {
   const rows = parseCsv(text, { skipPreamble: true })
   const contacts = []
   const seen = new Set()
-  let skippedNoEmail = 0, skippedNoName = 0
+  let skippedNoEmail = 0, skippedNoName = 0, skippedDuplicate = 0, skippedMultiSkip = 0
 
   for (const r of rows) {
     // Pull emails from either source column
@@ -404,10 +404,15 @@ function parseMapCsv (text, multi = 'first') {
     const sendEmails = multi === 'split' ? emails
                      : multi === 'skip'  ? (emails.length > 1 ? [] : emails)
                      : emails.slice(0, 1)
-    if (!sendEmails.length) continue
+    if (!sendEmails.length) { skippedMultiSkip++; continue }
 
+    // We used to skip rows without a name here. That dropped the contact AND
+    // wasted its paired Giftbit shortlink — the worker already defaults
+    // firstname to "cher client" / "dear customer" when missing, so we now
+    // keep the row and just flag it with a name warning.
     const full = (r['nom au compte'] || r["nom à l'adresse"] || '').trim()
-    if (!full) { skippedNoName++; continue }
+    const hasName = !!full
+    if (!hasName) skippedNoName++   // informational counter, NOT a continue
     const parts = full.split(/\s+/, 2)
     const firstnameRaw = parts[0] || ''
     const lastnameRaw  = parts.length > 1 ? full.slice(parts[0].length).trim() : ''
@@ -419,7 +424,7 @@ function parseMapCsv (text, multi = 'first') {
     const firstname = cleanName(firstnameRaw)
     const lastname  = cleanName(lastnameRaw)
     const name_warnings = {
-      firstname: nameWarning(firstname),
+      firstname: !hasName ? 'pas de nom dans le CSV — utilisera "cher client" à l\'envoi' : nameWarning(firstname),
       lastname:  nameWarning(lastname),
     }
     const cleaned_changed = (firstname !== firstnameRaw || lastname !== lastnameRaw)
@@ -429,7 +434,7 @@ function parseMapCsv (text, multi = 'first') {
     const phone         = normalizePhone(r['telephone au compte'] || r["telephone à l'adresse"] || '')
 
     for (const em of sendEmails) {
-      if (seen.has(em)) continue
+      if (seen.has(em)) { skippedDuplicate++; continue }
       seen.add(em)
       contacts.push({
         firstname, lastname,
@@ -443,7 +448,16 @@ function parseMapCsv (text, multi = 'first') {
       })
     }
   }
-  return { contacts, skipped: { no_email: skippedNoEmail, no_name: skippedNoName, total_rows: rows.length } }
+  return {
+    contacts,
+    skipped: {
+      no_email:   skippedNoEmail,
+      no_name:    skippedNoName,         // informational only — these rows are KEPT now
+      duplicate:  skippedDuplicate,
+      multi_skip: skippedMultiSkip,
+      total_rows: rows.length,
+    },
+  }
 }
 
 // ── Giftbit CSV parsing ──────────────────────────────────────────────────────