diff --git a/apps/ops/src/pages/TicketsPage.vue b/apps/ops/src/pages/TicketsPage.vue
index 01c6728..7a46c61 100644
--- a/apps/ops/src/pages/TicketsPage.vue
+++ b/apps/ops/src/pages/TicketsPage.vue
@@ -106,11 +106,7 @@
       </template>
       <template #body-cell-assigned="props">
         <q-td :props="props" class="text-center">
-          <q-avatar v-if="props.row.assigned_staff" size="26px" text-color="white"
-            :style="{ background: staffColor(props.row.assigned_staff), fontSize: '10px', fontWeight: 600 }">
-            {{ staffInitials(props.row.assigned_staff) }}
-            <q-tooltip>{{ props.row.assigned_staff }}</q-tooltip>
-          </q-avatar>
+          <UserAvatar v-if="props.row.assigned_staff || props.row.assigned_staff_email" :ident="props.row.assigned_staff_email" :name="props.row.assigned_staff" :size="26" card />
           <span v-else class="text-grey-4">—</span>
         </q-td>
       </template>
@@ -196,6 +192,7 @@ import DetailModal from 'src/components/shared/DetailModal.vue'
 import InlineField from 'src/components/shared/InlineField.vue'
 import FlowQuickButton from 'src/components/flow-editor/FlowQuickButton.vue'
 import TicketCard from 'src/components/customer/TicketCard.vue'
+import UserAvatar from 'src/components/shared/UserAvatar.vue'
 
 const me = useAuthStore().user // courriel de l'agent connecté (pour « Mes tickets »)
 const { slaFor } = useSla() // calcul SLA (politiques par file+priorité éditées dans Paramètres)
@@ -258,7 +255,10 @@ function resetAndLoad () {
   loadTickets()
 }
 
-const ISSUE_FIELDS = ['name', 'subject', 'customer_name', 'customer', 'opening_date', 'priority', 'status', 'issue_type', 'assigned_staff', 'owner', 'creation', 'legacy_ticket_id', 'is_important', 'first_responded_on', '_user_tags']
+// ⚠️ ERPNext v16 REFUSE `assigned_staff_email` / `opened_by_staff_email` dans une requête `fields` → la liste Issue
+// plantait ENTIÈREMENT (0 ticket) côté frontend (listDocs interroge ERPNext direct, sans le strip du hub). Retirés
+// jusqu'à ce que ces champs custom soient interrogeables ; UserAvatar retombe sur le nom (`assigned_staff`).
+const ISSUE_FIELDS = ['name', 'subject', 'customer_name', 'customer', 'opening_date', 'priority', 'status', 'issue_type', 'assigned_staff', 'opened_by_staff', 'owner', 'creation', 'legacy_ticket_id', 'is_important', 'first_responded_on', '_user_tags']
 async function loadTickets () {
   loading.value = true
   const filters = buildFilters({